What is the longest period of time that I am covered for?
Can I extend the period of cover if I decide to extend my trip while I am overseas?
What is the difference between Individual, Family and Group Package?
Does the group discount apply if there is any promotional discount offered? If so, how does it work?
Is my child covered under travel insurance when he/she travels alone with the school for an excursion trip overseas?
Am I covered for Trip Cancellation for other reasons that are not mentioned in the insured events?
Am I covered for Trip Interruption?
Does the policy cover business travel?
I am not able to travel for my business trip. Will the policy pay for a replacement traveller?
Am I covered for travel delay?
Am I covered for delayed baggage?
Will you cover loss of baggage?
What does "personal belongings" include?
Do you cover if my sports equipment that I use during my trip is damaged while being used?
Am I covered for loss, theft or accidental damage of valuables or personal money?
Am I covered for loss of passport/ travel documents?
Am I covered for the unauthorised charges made on my stolen credit cards while I'm overseas?
What should I do if any of my belongings are lost or stolen? Is a police report required?
If I, or an insured person on my policy, have/has an existing medical condition, can I/they still have cover under this policy?
Does being pregnant affect my travel insurance cover?
I might want to take part in sports and leisure activities while I'm away. How will I know if they are covered?
What kind of activities are considered as Dangerous Sports and Leisure activities?
Am I covered for emergency medical treatment including air ambulance to get me home?
Who decides when emergency evacuation is necessary?
What does the overseas Wedding & Wedding Photo shoot cover?
If I have misplaced my receipts/documents, can I still claim for loss of personal items?
What type of changes do I need to tell you about?
Help, my bags are lost/damaged/ have been stolen. Must I call the cops?