Mobile Application Terms of Use


By using this Mobile Application (“MobileApp”), you agree to be bound by the terms of use set out below and the terms and conditions of our Website (together referred to as “Terms of Use”). Please click here for more information. You should read the Terms of Use carefully before using the MobileApp.


(i) The MobileApp means the application provided by Aviva to offer the services related to Aviva’s specific products, to be used on mobile devices or other equipments and any upgrades from time to time and any other software or documentation (“Device”), which enables the use of the MobileApp.

(ii) References to “Aviva”, “we” or “us” refers to Aviva Ltd, a company incorporated in Singapore and having its registered office at 4 Shenton Way #01-01 SGX Centre 2, Singapore 068807.

(iii) To the extent the terms and conditions of our Website are inconsistent with the terms set out below, the terms set out below shall prevail to the extent of the inconsistency.

Personal Data

You agree that Aviva may collect, use, disclose or transfer any personal data or information you supply via the MobileApp for the purposes of the services and such other reasonable purposes as set out in Aviva’s Personal Data Protection Policy. Please click here for more information.


The MobileApp allows you to access certain functionality available on our Website. Your access will be governed by the terms and conditions of the Website.

Intellectual Property Rights and Licence

Any trade mark, trade name, copyright, domain name, domain rights, database rights and other intellectual property rights of any nature in the MobileApp including any underlying software code are owned by Aviva or Aviva’s licensors. Aviva grants you a non-exclusive, royalty-free revocable licence to use the MobileApp for your personal or business use (solely for the purpose of servicing Aviva’s customers and shall not lease, sell, sub-license, transfer or otherwise deal with the MobileApp, whether for commercial gain or otherwise) in accordance with the Terms of Use.

Conditions of Use

(i) You will not allow any person or entity on your behalf to

a. make and distribute copies of the MobileApp;
b. attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the MobileApp; or
c. create derivative works of the MobileApp.

(ii) Aviva reserves the right to amend, terminate or withdraw the MobileApp, or charge for the application or services provided to you, at any time and for any reason.

(iii) The terms of agreement with your respective mobile network provider (“Mobile Provider”) will continue to apply when using the MobileApp. You may therefore be charged by your Mobile Provider for access to network connection services for the duration of the connection while accessing the MobileApp. You are responsible for such charges that may arise.

(iv) If you are not the owner or bill payer of the Device being used to access the MobileApp, you will be deemed to have received the relevant consent from the owner or bill payer for using the MobileApp.


(i) Aviva will use reasonable efforts to make the MobileApp available at all times. However, as the MobileApp is provided over the internet and mobile networks, the quality and availability of the MobileApp may be affected by factors outside our control.

(ii) Aviva, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the MobileApp, or any difficulty or inability to download or access content or any other communication system failure which may result in the MobileApp being unavailable.

(iii) Aviva will not be responsible for any support or maintenance to or for the MobileApp.

Device and System Requirements

(i) To use the MobileApp, you are required to have a compatible Device, internet access, and the necessary minimum specifications related to the Device.

(ii) The version of the MobileApp software may be upgraded from time to time to enhance usability and/or add support for new functions and services.

Rights of Termination

You or Aviva may terminate use of the MobileApp at any time. Upon termination, the rights and licences granted to you shall terminate and you must cease all use of the MobileApp.

Limitation of Liability

(i) In no event will Aviva be liable for any direct, indirect, incidental, special, punitive, exemplary or consequential losses or damages whatsoever and howsoever arising out of your use or access of the MobileApp, including but not limited to, loss of profit, loss of data or business interruption whether or not contemplated, whether based on breach of contract, tort (including negligence), product liability or otherwise.

(ii) Aviva is not liable to you for any damage or alteration to the Device as a result of the installation or use of the MobileApp.

No Warranties

You expressly acknowledge and agree that the use of the MobileApp is at your sole risk. To the maximum extent permitted by law, and for the avoidance of doubt, the MobileApp is provided on “as is” and “as available” basis without any warranty whatsoever, whether express or implied including but not limited to implied warranties of merchantability, satisfactory quality, fitness for purpose, title and non-infringement of third party rights are disclaimed.

Governing Law

The Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore.