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Singapore Life is built on the foundation of creating value for our customers. Providing a fair deal to customers becomes the epitome of all we do. The Board and Senior Management firmly embrace and are committed to delivering Fair Dealing outcomes. Our people are mindful that we must treat all customers fairly because what is right for our customers is right for us. That is why everyone at Singapore Life has a role to play in ensuring that Fair Dealing is at the heart of everything that we do – from the way we design our insurance or investment products and services, to our marketing and sales strategies and approaches, and to our after-sales care.

We put our customers and their financial goals first by:
  • Offering products and services that are suitable for them;
  • Ensuring our employees are trained to give quality and appropriate product information;
  • Providing clear, relevant and timely information so that customers can make informed financial decisions;
  • And dealing with feedback in an independent, effective and prompt manner.

Click here to read about the Monetary Authority of Singapore Fair Dealing Guidelines.

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