Can I pay by monthly instalments?

If your premium is $300 and above, you may pay by monthly instalments under the Instalment Payment Plan (IPP). This can be done with your UOB Visa / Mastercard credit card for any new business or renewal applications. IPP is an interest-free instalment plan offered by the banks. At the moment, this arrangement is only available with UOB. You can choose between six or 12 months 0% interest IPP.

How and when will my instalment payments be deducted?

The bank will bill you monthly. The amount deducted will be reflected on your monthly credit card statement.

What will happen to my travel insurance policy if I fail to pay the instalment?

Your travel insurance policy will remain in force, but the bank will issue finance charges, interest and fees on the outstanding amount at their prevailing rate.

I have an IPP arrangement. What will happen if I cancel my annual multi-trip policy mid-term?

We’ll provide a cancellation refund if you haven’t made a claim or if there hasn’t been an incident that’s likely to give rise to a claim during the current period of insurance. Refunds will be credited through the original payment mode, wherever possible, within 14 working days. However, your instalment with the bank will still carry on.

Can I pay for my insurance using someone else's credit card or bank account?

Yes. If you wish to allow someone else to make the payment for you, they may enter their credit card details.

How do I know my insurance policy purchase has been successfully completed and I am insured?

You’ll receive a confirmation via SMS once the policy purchase is completed. We’ll also send a confirmation email to your designated address that contains a soft copy of your Singlife Travel Policy document, policy summary, summary of cover and receipt of payment. You may print or save these documents on your chosen device. Further to that, you can download additional copies of the policy online. Simply log in to MySinglife

I've noticed that the details on my policy are incorrect. What should I do?

Please contact us at [email protected]fe.com or call us at:
+65 6827 9933Mondays to Fridays, from 08:45 to 17:30 
(excluding public holidays)

Why can't I progress through the payment process?

Please verify your credit card details. Also, it’s recommended that you use Internet Explorer 11 or Google Chrome as a minimum for the online purchase and payment process. If you’re still facing problems, please call our Customer Services Department at +65 6827 9933.

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 30 Aug 2022.