Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.


Mode of Payment

For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

Download claim forms
Forms to be completed by the Life Assured
Medical Claim Form
Declaration of Beneficial Owner
Doctor's Statement (Section E) to be completed by the attending doctor
Medical Claim Form
Prepare the necessary documents for your claim
  1. Medical Claim Form Section A to D to be completed by Assured (Policyholder) 

  2. Medical Claim Form Section E to be completed by the attending doctor for Hospitalisation / Day Surgery / Other Medical Benefit claim

  3. Copy of the Inpatient Discharge Summary 

  4. Copy of any diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports 

  5. Copy of final hospital / medical invoices and receipts (Interim invoices are not acceptable) 

  6. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any) 

  7. Copy of MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any)

  8. Toxicology report (if any)

  9. Newspaper clipping (if any) 

  10. Police report including any investigation notes

  11. Copy of the Identity Card or Passport of the Life Assured/Insured Person

  12. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of Life Assured/Insured Person who is a minor)
Submit your claim through your preferred channel

Financial Adviser Representative or Intermediaries


In-person at our customer service centre


Post to:

Singlife Customer Service Centre

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807

Attention: Individual Life Claims


Email to:

[email protected]

Please use the email subject: 

Claim Submission: [Policy Number] - [Type of Claim]