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Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.

  6. All communication will be sent to the contact information (address, email or phone number) registered with us. Please log into MySinglife to update your contact details if there are any changes.

 

Mode of Payment

For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

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Download claim forms
Forms to be completed by the Life Assured
Medical Claim Form
Declaration of Beneficial Owner
Doctor's Statement (Section E) to be completed by the attending doctor
Medical Claim Form
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Prepare the necessary documents for your claim
  1. Medical Claim Form Section A to D - To be completed by Assured (Policyholder) 

  2. Medical Claim Form Section E - To be completed by the attending doctor for Hospitalisation / Day Surgery / Other Medical Benefit claim

  3. Copy of all diagnostic/laboratory reports, Inpatient Discharge Summary and any relevant hospital reports that are available (refer to the respective Doctor’s statement on the list of required reports) 

  4. Copy of front and back of Identity Card or Passport of the Third-Party Payee (Digital NRIC is not acceptable) 

  5. Copy of final hospital / medical invoices and receipts (Interim invoices are not acceptable) where full payment has been made 

  6. Copy of MediSave Deduction Statement showing the Hospital Registration Number (HRN) or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any) 

  7. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any)

  8. Copy of Payslip if the medical invoices were paid under scheme, i.e. Medical Claims Pro-ration System (MCPS)

  9. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of minor beneficiary) 

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Submit your claim through your preferred channel
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Where to submit claims: financial adviser representatives or intermediaries | Singlife Singapore

Financial Adviser Representative or Intermediaries

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Where to submit claims: email to Singlife claims support

Email to:

SGlifeclaims_support@singlife.com
 

Please use the email subject: 
 

Claim Submission: [Policy Number] - [Type of Claim]