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Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.

 

Mode of Payment

For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

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Download claim forms
Forms to be completed by the Life Assured
Living & Disability Benefit Claim Form – Claimant’s Statement
Declaration of Beneficial Owner
Doctor's Statement to be completed by the attending doctor

Severe Stage of Critical Illness

Early and Intermediate Stage of Critical Illness 

Alzheimer's Disease / Severe Dementia

Diagnosis of Dementia including Alzhemier's Disease

Angioplasty & other Invasive Treatment for Coronary Artery
 

Apallic Syndrome
 

Aplastic Anaemia

Reversible Aplastic Anaemia

Bacterial Meningitis

Bacterial Meningitis

Benign Brain Tumour

Surgical Removal of Pituitary Tumour

Surgery for Subdural Haematoma

Blindness (Loss of Sight)

Loss of sight in one eye or Optic Nerve Atrophy with low vision

Coma

Coma for 48 hours

Severe Epilepsy

Coronary Artery By-Pass Surgery

Transmyocardial Laser Revascularisation

Keyhole Coronary Bypass Surgery

Coronary Artery Atherectomy

Enhanced External Counterpulsation Device Insertion

Deafness (Loss of Hearing)

Partial loss of hearing

Cavernous sinus thrombosis surgery

Cochlear implant surgery

End Stage Liver Failure

Liver Surgery

Liver Cirrhosis

End Stage Lung Disease

Severe Asthma

Insertion of a Veno-cava filter

Surgical removal of one lung

Fulminant Hepatitis

Hepatitis with Cirrhosis

Heart Attack of Specified Severity

Cardiac pacemaker insertion

Pericardectomy

Cardiac defibrillator insertion

Cardiomyopathy

Heart Valve Surgery

Percutaneous Valve Surgery

HIV Due to Blood Transfusion and Occupationally Acquired HIV

HIV due to Assault, Organ Transplant or Occupationally Acquired HIV

Kidney Failure

Nephrectomy - Surgical Removal of One Kidney

Chronic Kidney Disease

Loss of Independent Existence
 

Loss of Speech

Loss of Speech due to neurological disease

Major Burns

Mild Burns

Major Cancers

Carcinoma in-situ (CIS)

Early Cancers

Major Head Trauma

Facial Reconstructive Surgery

Cervical Spinal Cord Injury

Major Organ / Bone Marrow Transplantation

Small Bowel Transplant

Corneal Transplant

Motor Neurone Disease

Early Motor Neurone Disease

Multiple Sclerosis

Early Multiple Sclerosis

Muscular Dystrophy

Moderate Muscular Dystrophy

Other Serious Coronary Artery Disease

Mild Coronary Artery Disease

Paralysis (Loss of Use of Limbs)
 

Parkinson's Disease

Moderately Severe Parkinson's Disease

Poliomyelitis
 

Primary Pulmonary Hypertension

Early Primary or Secondary Pulmonary Hypertension

Progressive Scleroderma

Systemic Sclerosis with CREST Syndrome

Stroke

Brain aneurysm surgery

Cerebral shunt insertion

Carotid artery surgery

Surgery to Aorta

Large Asymptomatic Aortic Aneurysm

Minimally Invasive Surgery to Aorta

Systemic Lupus Erythematosus With Lupus Nephritis
 

Viral Encephalitis

Encephalitis
Dengue Haemorrhagic Fever
Diabetic Complications
Kawasaki Disease
Severe Rheumatoid Arthritis
Benign and Borderline Malignant Tumour
Terminal Illness
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Prepare the necessary documents for your claim
  1. Living & Disability Benefit Claim Form – Claimant’s Statement to be completed by Assured (Policyholder)

  2. Critical Illness / Terminal Illness Claim – Doctor’s Statement of the relevant benefit (to be completed by the attending doctor)

  3. Copy of all diagnostic reports, including resting ECGs, exercise stress test, troponin results, enzymes assays, isotope studies imaging coronary angiography, blood tests, ultrasound, biopsy, histopathology report, CT scans, other imaging studies, laboratory tests results, Inpatient Discharge Summary and any relevant hospital reports that are available 

  4. Toxicology report (if any) 

  5. Copy of final hospital bills & receipts (Interim invoices are not acceptable) for Hospital Cash Benefit 

  6. Police report including any investigation notes

  7. Copy of Identity Card or Passport of the Life Assured/Insured Person 

  8. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of minor’s beneficiary) 
     

Additional documents required if the Assured (Policyholder) is a Company:
 

9. Copy of ACRA search report within the past 6 months/Certificate of Incorporation

10. Copy of Memorandum of Association/Articles of Association
 

11. Copy of Board Resolution

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Submit your claim through your preferred channel
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Financial Adviser Representative or Intermediaries

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In-person at our customer service centre

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Post to:

Singlife Customer Service Centre
 

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807
 

Attention: Individual Life Claims

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Email to:

[email protected]
 

Please use the email subject: 
 

Claim Submission: [Policy Number] - [Type of Claim]