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1
Submit your claim online
Where to submit claims: download and submit your claim form within 7 days | Singlife Singapore

Please submit your claims through our online portal instead of in-person at our service centers.

 

Kindly ensure that the required documents are submitted to facilitate your claims process and avoid unnecessary delays.

 

For a new PA claim submission, please submit your claim here.

 

For any additional or follow-up claims, please include your claim reference number and send the receipts to [email protected].

2
Mail us your original documents
Where to submit claims: email to Singlife claims support

We strongly encourage online submission of claims so you can enjoy a faster claims process.

 

For claims requiring reimbursements for upfront expenses paid (e.g. medical receipts, purchase receipts), please indicate your policy number on your original documents and submit them to:

 

Singlife PA Insurance Claims, Singapore Life Ltd.

4 Shenton Way, #01-01 SGX Centre 2

Singapore 068807

 

Have a question? Contact us

3
We'll be in touch
Singlife will be in touch with you within 3 working days after claims submission

You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days. 

 

Once your claim is approved, you'll receive an email from us and your claim payout will be paid via PayNow within 3 business days.

 

Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully. Otherwise, the bank will mail you a physical cheque in 14 business days.

Useful Claims Information 

Tips on what to do if you are injured

For Traffic Accidents

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Call the Police if anyone is injured. You will need to exchange the following details with the other parties, even if you're not at fault for the accident:
 

  • Their name(s) and NRIC/FIN Number(s)
  • Their address and telephone contact number
  • Their vehicle registration number and name of their Insurance Company.


If you are able to, take photographs of the scene.

For Overseas Accidents

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Although your Personal Accident Policy covers overseas accidents for up to 182 days, we recommend purchasing a separate travel insurance plan so that you can call our travel insurance emergency hotline in the event of any medical emergencies. 

Seek Medical Treatment

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If you sustained an accident/injury, seek treatment at a clinic or hospital, legally licensed registered Chinese physician or chiropractor within 365 days from the date of accident.