Download your claim form

Download and submit your claim form to [email protected]

For non-emergency claims, please call us to notify us of the claim before you engage any contractors. Then, download and complete the claim form with your particulars and full facts of the claim including its occurrence, detailed circumstances and extent of loss.

Submit your original documents

We strongly encourage you to submit your claim documents via email to [email protected] for faster processing. Submit the form with the following supporting documents as soon as reasonably possible, but no later than 7 days after the incident:


  • Police report if applicable.
  • Death certificate, autopsy report and coroner's findings for a death claim.
  • Proof of relationship between deceased and claimant for a death claim.
  • Medical report or discharge summary on onset date, cause, extent of permanent disability (if applicable) and nature of injury or illness.
  • A dog or cat pedigree certificate and confirmation from a qualified and registered veterinarian of the cause of the animals' death.
  • Letters confirming cost of replacement documents etc.
  • Original purchase receipts.
  • Loan or hire purchase agreements.
  • Contractor's invoice(s).


We will inform you if we require original documents. 

For claims enquiries, please contact us at 6827 9933 between 8.45am and 5.30pm, Mondays to Fridays (excluding Public Holidays). 

We'll be in touch

You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days.  


Once your claim is approved, you'll receive an email from us and your claim payout will be paid via PayNow within 3 business days.


Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully. Otherwise, the bank will mail you a physical cheque in 14 business days.


Useful Claims Information

In case of an emergency, call our 24-hr Emergency Assistance hotline at +65 6460 9391.


Our personnel can also offer details and costs* of specialists who can help you with the following common household problems:

  • Locksmith Referral Assistance - If you are locked out of your home
  • Plumbing Referral Assistance -  If your homes' plumbing is clogged or a leak has sprung
  • Electrical Assistance -  If you have an electric power failure or short circuit in your home.
  • Air-Conditioner Engineer Assistance - If you have a problem with the air-conditioner in your home.
  • Pest Control Assistance - If you require assistance for pest control or pest control prevention for your home.
  • Home Cleaning Assistance - If you require assistance for cleaning of carpet, sofa, window, wall tiles or floor tiles in your home.
  • Television Repair Assistance - If your television set stops working or develops a fault.
  • Freezer and Refrigerator - If your freezer or refrigerator stops working or develops a fault.
  • Washing Machine Repair Assistance - If your washing machine stops working or develops a fault.
  • Home Nursing Care Assistance - If you need nursing care at home.


  *Paid by you

Frequently Asked Questions

If you have any questions about your home insurance claim that haven't been answered on these web pages you may wish to read our FAQ. Visit our Home Insurance FAQ.