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Submit your claims online

Applicable to customers of Singlife Accident Guard or Singlife Simple Term with Personal Accident cover.

 

Still waiting for some additional documents?

Customers are able to save a draft of their digital submission at any time and retrieve it later to complete their claim process.

 

Click here for a step-by-step guide on how to submit your claim online

 

Submit your claims here

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Prepare the necessary documents for your claim
  1. Copy of the Inpatient Discharge Summary 

  2. Copy of any diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports 

  3. Copy of all medical leave certificates by the Life Assured/Insured Person’s employer

  4. Copy of final hospital/ medical invoices and receipts (Interim invoices are not acceptable) 

  5. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any) 

  6. Copy of MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any)

  7. Toxicology report (if any)

  8. Newspaper clipping (if any) 

  9. Police report including any investigation notes

  10. Copy of the Identity Card or Passport of the Life Assured/Insured Person

  11. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of Life Assured/Insured Person who is a minor)



In addition, for claims under the Mobility Aid and Home Modifications: 

  1. Copy of tax invoices and receipts for the cost incurred 

  2. Doctor’s written recommendation and prescription for purchase of mobility aid and/or home modifications 
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Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where the documents originate.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.


  6. Mode of Payment
    For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.
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Download claim forms
Forms to be completed by the Life Assured
Personal Accident Claim – Claimant's Statement
Personal Accident Continuity Claim – Claimant’s Statement
Declaration of Beneficial Owner Form
Doctor's Statement to be completed by the attending doctor
Personal Accident Claim – Doctor's Statement
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Prepare the necessary documents for your claim

For new claims (i.e. first claim for an accident): 
 

  1. Personal Accident Claim – Claimant’s Statement to be completed by Assured (Policyholder)

  2. Personal Accident Claim – Doctor’s Statement (to be completed by the attending doctor) 

  3. Copy of the Inpatient Discharge Summary 

  4. Copy of any diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports 

  5. Copy of all medical leave certificates by the Life Assured/Insured Person’s employer

  6. Copy of final hospital/ medical invoices and receipts (Interim invoices are not acceptable) 

  7. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any) 

  8. Copy of MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any)

  9. Toxicology report (if any)

  10. Newspaper clipping (if any) 

  11. Police report including any investigation notes

  12. Copy of the Identity Card or Passport of the Life Assured/Insured Person

  13. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of Life Assured/Insured Person who is a minor)


 

In addition, for claims under Mobility Aid and Home Modifications: 
 

  1. Copy of tax invoices and receipts for the cost incurred 

  2. Doctor’s written recommendation and prescription for purchase of mobility aid and/or home modifications 

For continuity claims (i.e. further submission to a previous claim): 
 

  1. Personal Accident Continuity Claim – Claimant’s Statement  to be completed by Assured (Policyholder)

  2. Personal Accident Claim – Doctor’s Statement (to be completed by the attending doctor) 

  3. Copy of the Inpatient Discharge Summary 

  4. Copy of any diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports 

  5. Copy of all medical leave certificates by the Life Assured/Insured Person's employer

  6. Copy of final hospital / medical invoices and receipts (Interim invoices are not acceptable) 

  7. Copy of claim settlement letter if there was a reimbursement of medical expenses from another insurance policies (if any)

  8. Copy of MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any) 
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Submit your claim through your preferred channel
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Where to submit claims: financial adviser representatives or intermediaries | Singlife Singapore

Financial Adviser Representative or Intermediaries

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Where to submit claims: in-person at our customer service centre | Singlife Singapore

In-person at our customer service centre

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Where to submit claims: post to Singlife customer service centre

Post to:

Singlife Customer Service Centre
 

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807
 

Attention: Individual Life Claims

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Where to submit claims: email to Singlife claims support

Email to:

[email protected]
 

Please use the email subject: 
 

Claim Submission: [Policy Number] - [Type of Claim]