Accident Claim

Applicable to customers of

1. Singlife Accident Guard
2. Singlife Simple Term with Personal Accident cover
3. Singlife Accident Care or Singlife Family Accident Care

Still waiting for some additional documents?

Customers are able to save a draft of their digital submission at any time and retrieve it later to complete their claim process.

Watch this video or click here for a step-by-step guide on how to submit your claim, or additional requirements requested by us, online

Submit your claims here

Need help with your claim? Please send an email to SGlifeclaims_support@singlife.com

1. Doctor's Statement to be completed by the attending doctor
   
2. Copy of all diagnostic/laboratory reports, Inpatient Discharge Summary and any relevant hospital reports that are available (refer to the respective Doctor’s statement on the list of required reports)
   
3. Copy of the Referral Memo from General Practitioner/Specialist for Physiotherapy Treatment to be claimed under the Accident Medical Reimbursement Benefit 
   
4. Copy of front and back of Identity Card or Passport of the Third-Party Payee (Digital NRIC is not acceptable)
   
5. Copy of final hospital / medical invoices and receipts (Interim invoices are not acceptable) where full payment has been made
   
6. Copy of MediSave Deduction Statement showing the Hospital Registration Number (HRN) or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any)
   
7. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any), copy of Payslip if the medical invoices were paid under scheme, i.e. Medical Claims Pro-ration System (MCPS)
8. Copy of all medical leave certificates
9. Finalized Police report including any investigation notes
   
10. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of minor beneficiary)
    

For claims under Mobility Aid and Home Modifications, please also submit:

1. Copy of tax invoices and receipts for the cost incurred 
2. Doctor’s written recommendation and prescription for purchase of mobility aid and/or home modifications 

For claims under Life Stage Event, please also submit:

1. Proof of Life Stage Event as follows (where applicable)

For claims under Annual Leave Compensation, please also submit:

1. Copy of hospitalisation record e.g. final hospital invoice for the admission
2. Copy of annual leave record of the Caregiver certified by the Company
3. Proof of Life Assured’s relationship with Caregiver e.g. Birth/Marriage Certificate