Accident Claim

Applicable to customers of

1. Singlife Accident Guard
2. Singlife Simple Term with Personal Accident cover
3. Singlife Accident Care or Singlife Family Accident Care

Still waiting for some additional documents?

Customers are able to save a draft of their digital submission at any time and retrieve it later to complete their claim process.

Watch this video or click here for a step-by-step guide on how to submit your claim, or additional requirements requested by us, online

Submit your claims here

Need help with your claim? Please send an email to [email protected]

1. Doctor's Statement to be completed by the attending doctor
   
   
2. Copy of the Inpatient Discharge Summary 
   
   
3. Copy of any diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports 
   
   
4. Copy of all medical leave certificates by the Life Assured/Insured Person’s employer
   
   
5. Copy of final hospital/ medical invoices and receipts (Interim invoices are not acceptable) 
   
   
6. Copy of claim settlement letter if there was a reimbursement of medical expenses from other insurance policies (if any) 
   
   
7. Copy of MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board if there was payment using MediSave or MediShield Life (if any)
   
   
8. Toxicology report (if any)
   
   
9. Newspaper clipping (if any) 
   
   
10. Police report including any investigation notes
    
    
11. Copy of the Identity Card or Passport of the Life Assured/Insured Person
    
    
12. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of Life Assured/Insured Person who is a minor)

For claims under Mobility Aid and Home Modifications, please also submit:

1. Copy of tax invoices and receipts for the cost incurred 
2. Doctor’s written recommendation and prescription for purchase of mobility aid and/or home modifications 

For claims under Life Stage Event, please also submit:

1. Proof of Life Stage Event as follows (where applicable)

For claims under Annual Leave Compensation, please also submit:

1. Copy of hospitalisation record e.g. final hospital invoice for the admission
2. Copy of annual leave record of the Caregiver certified by the Company
3. Proof of Life Assured’s relationship with Caregiver e.g. Birth/Marriage Certificate