Please ensure that the required documents are submitted to facilitate the claims process and to avoid unnecessary delay.
We strongly encourage online submission of claims so you can enjoy a faster claims process.
For claims that require reimbursements for upfront expenses paid (medical receipts, purchase receipts, etc.), indicate your policy number on your original documents and submit to:
Singlife Travel Insurance Claims, Singapore Life Ltd.
4 Shenton Way, #01-01 SGX Centre 2
Singapore 068807
Have a question? Contact us
You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days.
Once your claim is approved, you'll receive an email from us and your claim payout will be paid via PayNow within 3 business days.
Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully. Otherwise, the bank will mail you a physical cheque within 14 business days.
Useful Claims Information
Making a travel insurance claim should be stress-free so we're here to help.
Emergency Assistance Whilst Overseas
If it's an emergency and you are overseas, our emergency assistance lines are open 24 hours, all days of the week at +65 6460 9391.
Our emergency assistance service is operated by a designated company who specialises in:
In addition to all of the above, they also provide:
Supporting Documents Required
Please include the following documents when submitting your claim for quicker processing:
Common Documents for all Travel Insurance Claims
Personal Accident / Medical Expenses / Hospital Benefit / Prebooked Golfing Green Fees
Trip Cancellation or Interruption
Delayed Departure or Diversion of Journey or Overbooked Flight, Voyage or Train or Missed Departure and/or Connection
Baggage Delay
Loss or Damage of Baggage, Golf Equipment and /or Travel Documents / Theft of Jewellery & Personal Money
Hijack & Hostage
Hire of Replacement Golf Clubs
Personal Liability
Please note that any correspondence you receive regarding this section of your policy should be sent to us immediately.
Do not admit any liability or make any offer, promise or payment to the third party.
Rental Vehicle Excess