Stay calm and communicate

Call the Police if anyone involved in the accident is injured.


Exchange the following details with the parties involved, regardless of which party is at fault:


  • Their name(s) and NRIC/FIN Number(s).
  • Their address and contact number.
  • Their vehicle registration number and name of their Insurance Company.
  • Their company name if the vehicle is a company owned vehicle.If anyone involved is injured, call the Police immediately. Exchange contact and identification details with the other party. 

Do not admit liability, sign any promissory notes agreeing to pay for damages, or allow a towing service to remove your vehicle.

Report the incident within 24 hours

Call our Emergency Assistance at +65 6333 2222 to start the claims process. 

File an accident report with us regardless of whether your car is damaged or if you intend to claim on your own policy.

We'll take care of you

We can send help to you and assist with your accident reporting*. Alternatively, you may file the accident report at any of our Singlife Approved Repairers during office hours.


If your car can't be driven, we can arrange to tow it to the nearest Singlife Approved Repairer and ensure you are transported safely to where you need to go. 

Useful Claims Information

Car claims information

  • Windscreen claims - Please notify us immediately after you discover damage to any windscreen or glass on your car - Windscreen glass claims form
  • Private settlement - If you are entering into a private settlement to save on claim cost or protect your no claim discount (NCD), download this form and complete it. Please ensure the other party completes it too - Private settlement form 
  • Singlife authorised workshops - Find one near you.
  • Using your preferred workshop - Ask your workshop to email the repair estimate to us at: [email protected] . We'll send a surveyor to your workshop to assess the damage within 2 working days.

Claims Process


Call our 24-hr Emergency Assistance hotline at +65 6333 2222 to start the claims process.

Our personnel will record all the details relating to your claim and if necessary, a Mobile Accident Response Service (MARS) will be dispatched to the scene of the accident or incident*. MARS will take you through the accident or incident circumstances and details, take any necessary photographs and complete a claims form for you. They will also submit the General Insurance Association (GIA) Accident Form electronically on your behalf. This allows us to capture any third party details, whether you are found to be at fault for the accident or not.


Alternatively, you can proceed to any Singlife Approved Repairer to file the accident report during office hours. If your car cannot be driven, we will arrange for it to be towed to the nearest appropriate Singlife Approved Repairer and arrange for transport to get you and your passengers to a destination of your choice within Singapore*. 


If you have purchased our 'Loss of Use Hire Car Cover' or are not at fault for the accident, inform us and we can arrange a replacement car should you be unable to drive your vehicle.


You must report the accident to the Police and obtain a copy of their report, which needs to be sent to us if:


  • Any of the parties involved in the car accident were injured.
  • The accident involved any Government vehicles or property.
  • The accident involved any foreign vehicles.
  • The accident involved any pedestrians or cyclists.
  • The accident was a hit and run incident.
  • Your car is stolen and not recovered.



*Does not apply for the Motor Lite plan.

Other Mandatories


You MUST report the accident to us within 24 hours or by the next working day at any of our Singlife Approved Repairers regardless of whether you intend to claim on your own policy, or whether your car has been damaged.


Should you fail to do so, your No Claims Discount may be affected and your claim may be prejudiced.


If you have an accident in West Malaysia or up to 80 kilometres in Thailand from the West Malaysia Border, call +65 6333 2222. Our personnel will record all the details relating to your claim and provide you with all the help and advice you need.


Please note that any car accidents which occur in Malaysia, regardless of the circumstances, must be reported to the Malaysian Police.


If you receive any communication from a third party insurer, a traffic summons or a Writ of Summons in connection to your car accident, you must notify us immediately. Any delay on your part may prejudice your claim.

Additional Benefits


Singlife's free 'Get You Home Service' for You and Your passengers if Your car cannot be driven following an accident in Singapore.* 


If you were not at fault for the damage to your car, your NCD (No Claims Discount) will remain intact. You also won't have to pay any 'excess' upfront. This only applies if you are involved in an accident with an identifiable Singapore car(s).


Your Singlife car insurance policy entitles you to free 24/7 breakdown assistance within Singapore. Call +65 6333 2222 and we'll send repair assistance. If that isn't possible, we'll tow your car to the service centre of your choice within Singapore*.


*This does not apply for the Motor Lite Plan