Call our 24-hr Emergency Assistance hotline at +65 6333 2222 to start the claims process.
Our personnel will record all the details relating to your claim and if necessary, a Mobile Accident Response Service (MARS) will be dispatched to the scene of the accident or incident*. MARS will take you through the accident or incident circumstances and details, take any necessary photographs and complete a claims form for you. They will also submit the General Insurance Association (GIA) Accident Form electronically on your behalf. This allows us to capture any third party details, whether you are found to be at fault for the accident or not.
Alternatively, you can proceed to any Singlife Approved Repairer to file the accident report during office hours. If your car cannot be driven, we will arrange for it to be towed to the nearest appropriate Singlife Approved Repairer and arrange for transport to get you and your passengers to a destination of your choice within Singapore*.
If you have purchased our 'Loss of Use Hire Car Cover' or are not at fault for the accident, inform us and we can arrange a replacement car should you be unable to drive your vehicle.
You must report the accident to the Police and obtain a copy of their report, which needs to be sent to us if:
- Any of the parties involved in the car accident were injured.
- The accident involved any Government vehicles or property.
- The accident involved any foreign vehicles.
- The accident involved any pedestrians or cyclists.
- The accident was a hit and run incident.
- Your car is stolen and not recovered.
*Does not apply for the Motor Lite plan.