Fair Dealing

At Singlife, we recognise the trust and confidence that customers place in us and our responsibility to ensure that everyone is treated fairly.

Our values - Agility, Collaboration, Empathy, Innovation and Trust - signify our commitment to always do better for our customers. We are mindful that everyone in the organisation has a role in Fair Dealing - from the way we design our products and services to our marketing and sales activities, to after-sales care.

We put our customers and their financial goals first by:

  • Offering products and services that are suitable for them;
  • Ensuring our employees are trained to give quality and appropriate product information;
  • Providing clear, relevant and timely information so that customers can make informed financial decisions;
  • And dealing with feedback in an independent, effective and prompt manner.

We believe there’s always a better way, a better way to serve our customers and make a positive difference in their lives. 

Find out more about the Monetary Authority of Singapore Fair Dealing Guidelines