Fair Dealing
At Singlife, we recognise the trust and confidence that customers place in us and our responsibility to ensure that everyone is treated fairly.
Our values - Agility, Collaboration, Empathy, Innovation and Trust - signify our commitment to always do better for our customers. We are mindful that everyone in the organisation has a role in Fair Dealing - from the way we design our products and services to our marketing and sales activities, to after-sales care.
We put our customers and their financial goals first by:
- Offering products and services that are suitable for them;
- Ensuring our employees are trained to give quality and appropriate product information;
- Providing clear, relevant and timely information so that customers can make informed financial decisions;
- And dealing with feedback in an independent, effective and prompt manner.
We believe there’s always a better way, a better way to serve our customers and make a positive difference in their lives.
Find out more about the Monetary Authority of Singapore Fair Dealing Guidelines.