Read these important notes before you begin
  1. The claim form is not required for pre / post hospitalisation claims.

  2. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  3. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  4. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  5. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  6. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.

Mode of Payment

For a better payment experience, SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

Download claim forms
Forms to be completed by the Life Assured
Medical Claim Form
Prepare the necessary documents for your claim

a) For Pre / Post Hospitalisation Claim:

  1. Final Tax Invoice
  2. MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board (if any)


b) For Hospitalisation / Day Surgery Claim and Other Medical Claim:

  1. Final Hospitalisation / Day Surgery Bill or Tax Invoice
  2. Medical Claim Form
  3. Inpatient Discharge Summary, diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports
  4. MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board (if any)
Submit your claim through your preferred channel

Financial Adviser Representative or Intermediaries


In-person at our customer service centre


Post to:

Singlife Customer Service Centre

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807

Attention: Individual Health Claims


Email to:

[email protected]

Please use the email subject: 

Claim Submission: [Policy Number] 


Claim Submission: [Name of the Policy/Plan i.e. Singlife Shield]