Policy Servicing

Premium Payments

It is now easier than ever to service your policy with the following payment options:

Life, Health, Savings & Retirement Plans

AXS payments

You may make your premium payment via AXS e-StationAXS m-Station (mobile app) and AXS Station (kiosk).


For Life (regular premium)/Investment-Link/Health policy(ies) payment, please select:

  • Pay Bills -> Insurance -> Singapore Life Ltd.
  • Select "Individual Life/Health Insurance"
  • Select "Policy No."
  • Key in Policy No., Premium Amount and Contact No. as per the screen
  • Follow the steps on the screen to make payment accordingly. 
Please note that it takes 2 working days to update Successful payment.

Interbank GIRO

For DBS/POSB bank accountholders

Click here to apply for GIRO through your bank accounts via 2 DBS/POSB channels:

  • Internet Banking
  • Debit/ATM Card and PIN

After logging in, go to Pay (Bills and Card) > Add GIRO Arrangement > Select Billing Organisation

  • For individual life policy
    Select Singlife(Life) and enter your Policy Number in the DDA Reference number field
  • For individual health policy
    Select Singlife(Health) and enter your Policy Number in the DDA Reference number field
  • For MINDEF/MHA policy
    Select Singlife(Health) and Enter "0686xxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field
  • For Public Officers Group Insurance Scheme (POGIS) policy
    Select Singlife(Health) and Enter "PGxxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field
  • For ExxonMobil policy
    Select Singlife(Health) and Enter "EXxxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field

For other bank account holders

Complete and return the original Application for Interbank GIRO form to Singapore Life Ltd. at 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807. Please note that the approval process can take 2-6 weeks, depending on the bank. You will be notified once the GIRO application is approved by the bank. 

Download Interbank GIRO for Individual Life/Health policies

Download Interbank GIRO for MINDEF, MHA and POGIS policies

Download Interbank GIRO for ExxonMobil policy

Bill Payment

DBS Bill Payment (for DBS/POSB Internet Banking users)

  • For Individual Life policy:
    Select Singlife-Life & General and indicate your Policy Number in the reference field.
  • For Individual Health policy:
    Select Singlife-Group Life & Medical and indicate your Policy Number in the reference field.
  • For MINDEF/MHA/POGIS policy:
    Select Singlife-Group Life & Medical and indicate the 8-digit Client Reference Number in the reference field.

Please note that it takes 2 working days to update successful payment.

Interbank Funds Transfer

For SGD policy, please pay to Singapore Life Ltd.’s UOB bank account no. (401-321-727-5) and indicate your Policy Number as the reference. 

Please note that it takes 2 working days to update Successful payment.

Credit Card

  • Complete the Credit Card Authorisation form and email to [email protected] 
  • Please note that credit card payment is accepted for initial premium only. 

Telegraphic Transfer

  • Any charge imposed by the remitting bank and receiving bank when submitting funds to Singapore Life Ltd. must be borne by the applicants. It is necessary to pay an amount in excess of the premium due to cover these charges. 
  • Please remit the amount to the currency denominated bank account below as per your contract currency and indicate the following details in the Telegraphic Transfer application:
    • Policyholder's full name (as indicated in the application form)
    • Policyholder's Identification number/Passport number
    • Policy number
  • Customer to remit the amount as per contract currency to the currency denominated bank account of Singapore Life Ltd. as shown below:
Contract Currency Bank Bank Account no. SWIFT Code
AUD United Overseas Bank Limited 451-907-257-7 UOVBSGSG
EUR United Overseas Bank Limited 451-907-259-3 UOVBSGSG
GBP United Overseas Bank Limited 451-907-261-5 UOVBSGSG
HKD United Overseas Bank Limited 451-907-263-1 UOVBSGSG
SGD United Overseas Bank Limited 401-321-727-5 UOVBSGSG
USD United Overseas Bank Limited 451-907-252-6 UOVBSGSG

Cheque

Please arrange for electronic payment via AXS, Bill Payment or Interbank Funds Transfer for faster update on successful payment. 

  • Cheques should be crossed to "Singapore Life Ltd.". Remember to write your policy number(s), client reference number and contact number on the back of the cheque.
  • Do not send post-dated cheques.

Singlife Account, Singlife Sure Invest, Singlife & Zurich Plans

Interbank GIRO

For Singlife policy, you may login to the Singlife Customer Portal and complete the GIRO application online. 

  • Log in to your Singlife Customer Portal
  • Click on the "Policies" tab. From the dropdown list, select "View My Policies"
  • On the policy which you would like to change the payment method, click on the "Details" tab
  • Under "Payment Method", click on "Change"
  • Click on “New GIRO Account”
  • Complete the empty fields
  • Click “Add bank account”
  • A successful message will pop up
  • Click the link below the pop out message to download the completed GIRO form
  • Print out the GIRO form and post the form to Singapore Life Ltd. for processing. You may download the Business Reply Envelope (A4 size).

For Zurich Life Singapore policy, please download and complete the Interbank GIRO Application Form (Zurich Life Singapore policies). Send us the duly signed form to us by mail. You may use the Business Reply Envelope (A4 size) to mail the form to us. 

Please note that the approval process can take 2-6 weeks, depending on the bank. You will be notified once the GIRO application is approved by the bank. 

Interbank Funds Transfer

You may refer to the details below for Interbank fund transfer to Singapore Life Ltd’s bank account. Please indicate your policy number as the reference

Policy Type Currency Bank Bank Account No.
Singlife policy SGD DBS Bank Ltd 003-938093-3
Zurich Life SIngapore policy SGD DBS Bank Ltd 003-916792-0

If you are making payment to your Singlife policies, you may also do so by logging into your online portal.

  1. Log in to your Singlife Customer Portal, click on "Applications".
  2. Find the application applicable and click on "Details" Under “Premium Billing Details” and look for “Payment Method”.
  3. Click on "Change" and choose self-initiated payment.
  4. You may then make arrangement for bank transfer to our bank account. 

Telegraphic Transfer

Any charge imposed by the remitting bank and receiving bank when submitting funds to Singapore Life Ltd. must be borne by the applicants. It is necessary to pay an amount in excess of the premium due to cover these charges. 

Please remit the amount to the currency denominated bank account below as per your contract currency and indicate the following details in the Telegraphic Transfer application:

  • Policyholder's full name (as indicated in the application form)
  • Policyholder's Identification number/Passport number
  • Policy number

To expedite the processing of premium transferred via Telegraphic Transfer (TT), please send a copy of the Remittance TT slip containing both the amount and Policy number to [email protected]

Do take note that application of premium for TT generally take up to 7 business days to process but may be extended subject to unforeseen delays. To ensure that your policy is promptly renewed, please do take into consideration the extra time taken to complete the process.

Customer to remit the amount as per contract currency to the currency denominated bank account of Singapore Life Ltd. as shown below:

For Singlife policy

Currency Bank Bank Account No SWIFT Code
SGD DBS Bank Ltd

003-938093-3

DBSSSGSG
USD DBS Bank Ltd 0003-036318-01-2 DBSSSGSG
AUD DBS Bank Ltd 0003-036315-01-7 DBSSSGSG

For Zurich Life Singapore policy

Currency Bank Bank Account No SWIFT Code
SGD DBS Bank Ltd

003-916792-0

DBSSSGSG
AUD United Overseas Bank Limited Singapore  352-941-6340 UOVBSGSG
HKD United Overseas Bank Limited Singapore  352-941-6375 UOVBSGSG
EUR United Overseas Bank Limited Singapore  352-941-6359 UOVBSGSG
GBP United Overseas Bank Limited Singapore  352-941-6367 UOVBSGSG
USD United Overseas Bank Limited Singapore  352-941-6332 UOVBSGSG

Credit Card

For Singlife policies, you may login to the Singlife Customer Portal and complete the application online. 

  • Log in to your Singlife Customer Portal. For policy, click on "Policies". For application, click on "Applications".
  • Find the application or policy applicable and click on "Details" 
  • Under “Premium Billing Details” and look for “Payment Method”.
  • Click on "Change" and enter your credit card details.

Please note that Credit Card payment is not accepted for Zurich Life Singapore policies. 

Cheques

Please arrange for electronic payment via credit card or Interbank Funds Transfer for faster update on successful payment. 

  • Cheques should be crossed to "Singapore Life Ltd.". Remember to write your policy number(s), client reference number and contact number on the back of the cheque.
  • Do not send post-dated cheques.

Automatic Premium Loan (APL) / Non-Forfeiture Loan (NFL)

If your premium is still outstanding after the grace period, an Automatic Premium Loan (APL) will be applied where your overdue premium will be paid for using your policy’s cash value. This will allow your policy to remain in force, ensuring your coverage and benefits.

APL is charged at a 5.5% per annum interest rate that is compounded at your policy’s anniversary. 

If the premiums remain unpaid, APL will continue to be applied on the overdue premiums. We recommend you redeem your APL and any accumulated interest as soon as possible to ensure your policy remains in force and retains your policy’s cash value. APL is recommended only as a short-term measure.

FAQ

How do I redeem my Automatic Premium Loan (APL)?

Must I redeem all my outstanding APL?

What will happen if I do not pay my APL and the interest accumulated?

Reviving A Lapsed Policy (Reinstatement)

It is important that you make your premium payments on time. If your premium is not fully paid within the grace period, your policy will lapse unless it has a sufficient cash value to enable an Automatic Premium Loan (APL).  A notification will be sent to you when your policy has lapsed.

To resume the effective coverage of your policy (known as Reinstatement of the Policy):

  • Pay the outstanding premiums together with any accumulated interest (if applicable) and indebtedness (if any).

Reinstatement is subjected to underwriting approval and further requirements, such as medical reports, may be requested as part of the review. If your health status has deteriorated, you may need to pay a higher premium based on the underwriter’s review.

We recommend that you pay your premiums using interbank GIRO as it would automate the premium payment process for you. To get start, submit a GIRO application.

FAQ

Can I reinstate my policy after the deadline stated in the Lapse Letter?

Attaching Riders

Riders represent additional benefits that can be added to your existing policy to enhance your coverage. They offer flexibility for you to customize your coverage to meet your specific needs, and can vary according to your existing plan type, term and also additional premiums.

Rider premiums are generally based on:

  • The type, sum assured and terms of the rider being added
  • Your occupation and age at your next birthday, based on your policy anniversary date on which the new coverage commences
  • Assessment and approval by our underwriters

Contact us to learn which type of riders can be added to your policy.   

FAQ

How do I get advice on the type of riders that can be added to my basic policy plan?

How do I obtain a quotation for a rider?

Assigning a Policy

The transfer of all rights under an insurance policy from one party (the assignor) to another (the assignee) is called assignment. You are required to notify us of these changes, although Singlife is not responsible for determining the validity of an assignment.

The most common types of assignment are:

Absolute Assignment (Deed of Assignment), where all rights under the policy are transferred from the assignor to the assignee without any conditions

Collateral Assignment, where all rights under the policy are transferred to the assignee, usually a bank, as collateral or security for a loan granted to the assignor

You can make an Absolute Assignment by contacting us. All parties must be over 18 years of age, of sound mind, and cannot be an undischarged bankrupt

You can make a Collateral Assignment by contacting us or contacting the bank or organisation that will become the assignee of the policy for security or collateral. Some banks and other institutions have their own collateral assignment procedures.

Converting to Paid-Up Policy

Once the policy has acquired cash value, you can choose to stop payment of future premiums by converting the policy to paid-up status. Conversion to reduced paid-up assurance means that you can continue to remain insured for the same policy term but at a reduced sum assured amount.

Contact us for assistance if you wish to determine your Policy's paid up value.

Updating Personal Contact Information

To help us serve you better, please notify us of any changes in your contact information, including your address, email address and phone numbers. This ensures that we can always reach you in a timely manner.

For Life, Health, Savings and Retirement Plans:  You can log on to MySinglife to update your address, phone number and email address.

For Singlife & Zurich Plans: You can log in to Singlife Customer Portal to update mobile number, home number, and email address.

Policy Loan

If your policy has acquired Cash Value, you can apply for a loan (if applicable) for up to a maximum 90%* of your policy cash value, minus any indebtedness. You will be charged an interest rate of 5.5% per annum on your loan, compounded at your policy anniversary.

The Policy Loan and its interest can be paid by installment.

Contact us to apply for a Policy Loan.

* Please refer to your Policy Contract provision for the maximum percentage of Your Cash Value that is eligible for a Policy Loan.

FAQ

What are the minimum and maximum Policy Loan amounts I can request?

How quickly can I receive my policy loan amount?

When a Policy Matures

A maturity amount is payable once your policy reaches maturity. We will notify you when your Policy maturity date approaches. After this date, the Policy is considered to have matured and is no longer in force.

FAQ

How will I know when my policy will mature?

When will I be notified of the maturity of my policy?

What is my policy's projected return at maturity?

Surrendering a Policy

Your policy that has cash value can be surrendered in exchange for its cash surrender value upon cancellation of the policy. 

You should consider carefully the surrendering of your policy, as it would mean the loss of protection for you and your family. Replacing your coverage, even if done immediately, might require a higher premium due to your older entry age. A new policy will also take time to build up a cash value over the years. 

You might want to take a policy loan instead which still allows you to enjoy your insurance coverage.  

FAQ

When can I surrender my policy?

How do I know the amount of Cash Value acquired by my Policy?

What documents will I need to submit?

Can I surrender part of my policy?

When can I receive the policy proceeds?

General FAQ

What does 'freelook period' mean?

How do I exercise my freelook option?

How do I terminate my policy?

Will my premium be pro-rated if I terminate my policy?

How do I change my payment frequency?

What do I need to take note when changing payment frequency?

Life, Health, Savings & Retirement Plans

How long is the payment grace period?

How do I know that my Policy has lapsed?

When will my premium be deducted from my GIRO account?

When will my credit card deduction be made?

Singlife Account, Singlife Sure Invest, Singlife & Zurich Plans

Can I pay by GIRO for a new policy application?

When will my premium be deducted from my GIRO account?

How many GIRO deduction attempts will there be?

What happens to my policy if my GIRO account is cancelled?

Are there additional charges if I choose to pay via Credit Card?

Can I still reactivate my credit card account after 3 failed attempts?

When will my credit card deduction be made?

How many credit card deduction attempts will there be?

What happens to my policy if my credit card account is cancelled?

What are the acceptable credit cards for online payment of premiums?