Please follow the "Forgotten Login" or "Forgotten Password" links from the Login screen. This will allow you to retrieve your username and/or receive a link via email to reset your password.
 

Please complete the Changes to General Insurance form that can be downloaded from the "Support" tab on the website. Then email your request from your registered email address with us, to [email protected].

Please complete the Changes to Personal Particulars form that can be downloaded directly from the "Support" tab on the website. Then email your request from your registered email address with us, to [email protected]. Kindly note that any change in personal particulars is for all policies and accounts held with Singlife.
 

We’re unable to change the start date of your insurance policy. You may purchase a replacement policy with the correct start date and then inform us to cancel the policy with the incorrect start date. If you need any assistance, please call our hotline at +65 6827 9933, Mondays to Fridays, from 08:45 to 17:30 (excluding public holidays).

If your car breaks down, simply call our 24-hour helpline number +65 6333 2222 for assistance. We’ll send a representative to you, who will, if possible, repair or restart your car at your location. If they’re unable to repair or restart your car, they’ll arrange (free of charge) to tow your car to the nearest suitable repairer. You’ll however be responsible for the costs of any repair carried out by this repairer. This complimentary benefit does not apply to the Motor Lite Plan.
 

Please complete the Cancellation form that can also be downloaded from the "Support" tab on the website. Then email the request to [email protected].
 

Your cancellation refund will usually be based on short-period rates. You won’t be entitled to a refund if you’ve made a claim, or if there has been an incident likely to give rise to a claim during the current period of insurance.

Please refer to the following table for a refund illustration of an Annual Plan policy. This is based on an annual plan policy with a premium amount of S$1200.

Please refer to the following table for illustration of a Dual-Year Plan policy. This is based on an annual plan policy with a premium amount of S$1200.

We’re unable to change the start date of your insurance policy. However, we can extend your cover by up to six months (to coincide with your road tax) upon payment of the applicable premium. It’ll take up to three working days for us to update the LTA records.

To extend your cover, please complete the Changes to General Insurance form and email the request to [email protected]. 
 

You can visit the LTA website to renew your vehicle road tax. Access this information at the following link: https://onemotoring.lta.gov.sg/content/onemotoring/home/owning/ongoing-car-costs/road-tax.html. If you’ve recently purchased a motor policy from us, please note that it will take up to three working days for us to update the LTA records. Any late payment penalty will not be borne by us.

Alternatively, you can engage any LTA-approved agent to renew your road tax. Please remember to bring along your Certificate of Insurance and requisite payment.

We welcome any feedback from you. Please email us at [email protected].
 

Your first point of contact should always be our Customer Services Department. You can email us at [email protected]. We’ll acknowledge receipt of your feedback and if necessary, reach out to you for further information within seven working days.

If you’re dissatisfied with the response, we can refer you to an independent dispute resolution organisation. This would be the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

FIDReC contact details:

Financial Industry Disputes Resolution Centre Ltd.
36 Robinson Road
#15-01 City House
Singapore 068877

Telephone: +65 6327 8878
Email: [email protected]
Website: www.fidrec.com.sg
Fax: +65 6327 8488

Important reminder: Please remember to quote your policy reference in your communication.