How do I reset my Singlife Login ID and password?

Please follow the "Forgotten Login" or "Forgotten Password" links from the Login screen. This will allow you to retrieve your username and/or receive a link via email to reset your password.
 

How do I change my policy details?

Please complete the Changes to General Insurance form that can be downloaded from the "Support" tab on the website. Then email your request from your registered email address with us, to [email protected].

How do I change my personal particulars?

Please complete the Changes to Personal Particulars form that can be downloaded directly from the "Support" tab on the website. Then email your request from your registered email address with us, to [email protected]. Kindly note that any change in personal particulars is for all policies and accounts held with Singlife.
 

Can I change the start date of my policy?

We’re unable to change the start date of your insurance policy. You may purchase a replacement policy with the correct start date and then inform us to cancel the policy with the incorrect start date. If you need any assistance, please call our hotline at +65 6827 9933, Mondays to Fridays, from 08:45 to 17:30 (excluding public holidays).

What should I do when my car breaks down?

If your car breaks down, simply call our 24-hour helpline number +65 6333 2222 for assistance. We’ll send a representative to you, who will, if possible, repair or restart your car at your location. If they’re unable to repair or restart your car, they’ll arrange (free of charge) to tow your car to the nearest suitable repairer. You’ll however be responsible for the costs of any repair carried out by this repairer. This complimentary benefit does not apply to the Motor Lite Plan.
 

How do I cancel my car insurance policy?

Please complete the Cancellation form that can also be downloaded from the "Support" tab on the website. Then email the request to [email protected].
 

How do you calculate the cancellation refund?

Your cancellation refund will usually be based on short-period rates. You won’t be entitled to a refund if you’ve made a claim, or if there has been an incident likely to give rise to a claim during the current period of insurance.


Please refer to the following table for a refund illustration of an Annual Plan policy. This is based on an annual plan policy with a premium amount of S$1200.

Period of Insurance Refund of premium Short-period refund (S$)
up to 15 days
90% 1080
up to 1 month 80% 960
up to 2 months 70% 840
up to 3 months 60% 720
up to 4 months 50% 600
up to 5 months 40% 480
up to 6 months 30% 360
up to 7 months 25% 300
up to 8 months 20% 240
up to 9 months 15% 180
up to 10 months 10% 120
up to 11 months 5% 60
up to 12 months 0% 0

Please refer to the following table for illustration of a Dual-Year Plan policy. This is based on an annual plan policy with a premium amount of S$1200.

Period of Insurance Refund of premium Short-period refund (S$)
up to 15 days
95% 2280
up to 1 month 90% 2160
up to 2 months 85% 2040
up to 3 months 80% 1920
up to 4 months 75% 1800
up to 5 months 70% 1680
up to 6 months 65% 1560
up to 7 months 60% 1440
up to 8 months 55% 1320
up to 9 months 50% 1200
up to 10 months 45% 1080
up to 11 months 40% 960
up to 12 months 35% 840
up to 13 months 30% 720
up to 14 months 25% 600
up to 15 months 22.5% 540
up to 16 months 20% 480
up to 17 months 17.5% 420
up to 18 months 15% 360
up to 19 months 12.5% 300
up to 20 months 10% 240
up to 21 months 7.5% 180
up to 22 months 5% 120
up to 23 months 0% 0
up to 24 months 0% 0

How do I change or extend my period of insurance to coincide with my road tax?

We’re unable to change the start date of your insurance policy. However, we can extend your cover by up to six months (to coincide with your road tax) upon payment of the applicable premium. It’ll take up to three working days for us to update the LTA records.

To extend your cover, please complete the Changes to General Insurance form and email the request to [email protected]
 

How do I renew my vehicle road tax?

You can visit the LTA website to renew your vehicle road tax. Access this information at the following link: http://www.onemotoring.com.sg/publish/onemotoring/en/topwebwide/faqs/faqs.html. If you’ve recently purchased a motor policy from us, please note that it will take up to three working days for us to update the LTA records. Any late payment penalty will not be borne by us.

Alternatively, you can engage any LTA-approved agent to renew your road tax. Please remember to bring along your Certificate of Insurance and requisite payment.

How do I submit feedback?

We welcome any feedback from you. Please email us at [email protected].
 

What do I do if I want to make a complaint?

Your first point of contact should always be our Customer Services Department. You can email us at [email protected]. We’ll acknowledge receipt of your feedback and if necessary, reach out to you for further information within seven working days.

If you’re dissatisfied with the response, we can refer you to an independent dispute resolution organisation. This would be the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

FIDReC contact details:

Financial Industry Disputes Resolution Centre Ltd.
36 Robinson Road
#15-01 City House
Singapore 068877

Telephone: +65 6327 8878
Email: [email protected]
Website: www.fidrec.com.sg
Fax: +65 6327 8488

Important reminder: Please remember to quote your policy reference in your communication.

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents. 

The information contained here is accurate as at 16 Aug 2022.