Can I cancel my policy if I find it unsuitable, upon receiving my policy documents? When can I expect the premium refund?

You can write to us to cancel your policy within 14 days from date of receipt of policy. We'll refund the premiums you paid (without interest) after deducting any expenses incurred in issuing the policy. Refunds will be made via the same method you had chosen for payment in your application form, i.e. credited to the credit card used for payment, or via cheque, where applicable, within 14 working days.

If your policy was sent to you by post, we’ll consider it delivered seven days after posting. If your policy was sent electronically, we’ll consider it delivered seven days after sending or when you download your policy, whichever is earlier. 

How do I cancel my DPI insurance policy?

Please complete the "Request for Changes to Individual Life Policies" form and email* your request along with a copy of your NRIC to [email protected].

*Please email us using the same email address that’s registered with us.

How do I surrender my DPI insurance policy?

Please complete the "Request for Surrender of Traditional Plan" form and email* your request along with a copy of your NRIC and a copy of your trustee(s) / beneficiary(ies)'s NRIC, passport or birth certificate (if your policy is under Trust) to [email protected].

*Please email us using the same email address that’s registered with us.

Please refer to Surrendering a Policy for more details.

I’m a customer. How can I get help?

You can call our customer service hotline at 6827 9933 or email us at [email protected]. Our operating hours are from 8.45am to 5.30pm, Mondays to Fridays, excluding public holidays.

How can I reinstate my lapsed DPI policy? What’s the process?

To reinstate your policy, you can call our hotline at 6827 9933 or email* us at [email protected] to request for the reinstatement quotation and form.

You can reinstate your policy within one year from the lapse date provided you meet our terms, conditions and applicable guidelines. Simply complete the “Policy Servicing Health Declaration (for Life Products)” form, pay all outstanding premiums, if applicable, with due interest and we’ll take care of the rest.

Please refer to Reviving A Lapsed Policy (Reinstatement) for more details.

*Please email us using the same email address that’s registered with us.

How do I submit feedback?

At Singlife, we welcome your feedback about our products and service. It helps us to continually improve so we can serve you better. If you'd like to get in touch with us, head straight here.

How do I access my policy online?

Please visit MySinglife and log in using your login ID and password.

How do I reset my login ID and password?

It happens. If you’ve forgotten your user ID or password (or both), please click here to reset your login information and we’ll send you a new one.

How do I change my policy details?

Please complete the "Request for Changes to Individual Life Policies" form and email* your request along with a copy of your NRIC to [email protected].

*Please email us using the same email address that’s registered with us.

How do I change my personal particulars, for instance, my name, NRIC number or nationality?

Please complete the "Change of Personal Details" form and email* your request along with a copy of your NRIC to [email protected]. Kindly note that any change in personal particulars will apply to all of your policies and accounts held with Singapore Life Ltd, except for Group policies.

For greater convenience, you can log in to MySinglife to update your particulars.

*Please email us using the same email address that’s registered with us.

How do I update my address and contact details?

You can log in to MySinglife to update your address and contact details.

Can I request for a duplicate copy of my Original Policy?

If you’d like a duplicate copy of your Original Policy (i.e. a replacement of your Original Policy), please complete the “Declaration Form for Lost and Duplicate Policy” and email* your request along with a copy of your NRIC to [email protected]. Kindly note that you’ll have to pay an administrative fee of S$20 for the replacement of Original Policy.

*Please email us using the same email address that’s registered with us.

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 16 Aug 2022.