What changes can I expect from 12 November 2024?

As part of our system update to provide a more seamless experience, you can expect the following changes:

  • Updated policy number(s) for your Zurich plans 
  • Log in to the MySinglife portal to access your Zurich plans, documents, and updates

If you are currently on Direct Debit (GIRO) and/or credit card payment methods, you will also be required to update your payment details on the MySinglife portal from 12 November 2024. This will help ensure accurate billing and prevent any potential disruptions to your cover.

Will the update and change of policy numbers of my existing Zurich plans affect my coverage?

No, your coverage remains unchanged and there are no changes to your existing terms or coverage. This update is in place to provide a more seamless experience and enhanced data security for the access of all your Singlife policies in one place moving forward.

I have a recurring payment arrangement under my original policy number. Will my payments still go through after this update?

No. As part of this update, you will be required to reset your payment arrangements for your Zurich plans if you have chosen GIRO or Credit Card as your payment method.

There will also be no payment deductions on 2 November 2024 for premiums due between 16 October 2024 and 2 November 2024. Please disregard any payment notices for your Zurich plans issued during October 2024.

Please refer to more details in Q4 below. We’ll also send you detailed instructions on how to update your payment details via email or mail in November 2024. Please keep a lookout for the upcoming communications.

How can I update my payment details?

From 12 November 2024, you can update your payment details (GIRO/Credit Card) for your Zurich plans instantaneously on the MySinglife portal. Simply log in with Singpass or your registered email address to access.


Alternatively, for GIRO applicants, you can mail your details to us.

GIRO Application:

  • Download the application form here. 
  • Complete and return the application form to Singapore Life Ltd. at 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807.
  • Please note that the approval process will take 2-6 weeks, depending on the bank. We will notify you once the GIRO application is approved by the bank.

What is the new premium deduction schedule?

From 12 November 2024, the premium deduction schedule for the respective payment methods will be updated as follows:
  • GIRO: Deductions on the 12th or 27th of the month. (Applicable for SGD policies only)
  • Credit Card: Deductions 1 day before the premium due date 
  • If the deduction dates fall on a non-working day, the deduction will take place on the next working day. 

Plan Type

Premium Due Date

1st GIRO Deduction

2nd GIRO Deduction

Z Protect Prestige

Z Direct

Z Protect Home

Z Care Renewable (5yr-25yr)

Z Care Non-Renewable (term to 85yr)

Z Protect (Renewable- 5 Yr)
Z Protect Enhanced (Non-Renewable)
Z Protect Enhanced (Renewable 5 and 10 Yr)

1st - 14th of the month

12th of the month

27th of the month

15th - 31st of the month

27th of the month

12th of next month

Z Link Choice
Z Link Choice Max

Z Saver

Z Invest
Z Invest 101

1st - 14th of the month

27th of previous month

12th of the month

15th - 31st of the month

12th of the month

27th of the month

What do I need to do before the scheduled downtime?

As part of this system update, there will be a scheduled downtime from 25 October 2024 to 11 November 2024. During this time, you will not be able to access your Zurich Plans on the Singlife Customer Portal and make any changes* to your policies.

To ensure your requests are met before the downtime begins, please submit any change requests and ensure they reach Singlife by 24 October 2024. Kindly factor additional 3-5 working days if you’re submitting a hard copy.

*Changes include but are not limited to:

  • Policy Alterations: Adjustments to premium frequency, assignments, nominations, or changes in Sum Assured 
  • ILP Requests: Top-ups, fund switches, fund redirections, subscription of funds, and withdrawals.

What should I do if I wish to raise a request during the scheduled downtime?

We’re here to help. Please contact us at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding Public Holidays) or [email protected].

I have changed my contact details. How do I update them to ensure I still receive the latest information from Singlife?

Please contact us at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding Public Holidays) or [email protected].

Alternatively, you can log in to the MySinglife portal from 12 November 2024 to update your details anytime.

I have deleted the email containing my new policy number(s) by accident. Where can I find them?

You can log in to the MySinglife portal from 12 November 2024 to access your new policy number(s) and documents.

For payments related FAQs, please click here

For policy servicing FAQs, please click here.

 

 

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 16 Aug 2022.