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As part of our system update to provide a more seamless experience, you can expect the following changes:
If you are currently on Direct Debit (GIRO) and/or credit card payment methods, you will also be required to update your payment details on the MySinglife portal from 12 November 2024. This will help ensure accurate billing and prevent any potential disruptions to your cover.
No, your coverage remains unchanged and there are no changes to your existing terms or coverage. This update is in place to provide a more seamless experience and enhanced data security for the access of all your Singlife policies in one place moving forward.
No. As part of this update, you will be required to reset your payment arrangements for your Zurich plans if you have chosen GIRO or Credit Card as your payment method.
There will also be no payment deductions on 2 November 2024 for premiums due between 16 October 2024 and 2 November 2024. Please disregard any payment notices for your Zurich plans issued during October 2024.
Please refer to more details in Q4 below. We’ll also send you detailed instructions on how to update your payment details via email or mail in November 2024. Please keep a lookout for the upcoming communications.
Alternatively, for GIRO applicants, you can mail your details to us.
GIRO Application:
Plan Type |
Premium Due Date |
1st GIRO Deduction |
2nd GIRO Deduction |
Z Protect Prestige Z Direct Z Protect Home Z Care Renewable (5yr-25yr) Z Care Non-Renewable (term to 85yr) Z Protect (Renewable- 5 Yr) |
1st - 14th of the month |
12th of the month |
27th of the month |
15th - 31st of the month |
27th of the month |
12th of next month |
|
Z Link Choice Z Saver Z Invest |
1st - 14th of the month |
27th of previous month |
12th of the month |
15th - 31st of the month |
12th of the month |
27th of the month |
As part of this system update, there will be a scheduled downtime from 25 October 2024 to 11 November 2024. During this time, you will not be able to access your Zurich Plans on the Singlife Customer Portal and make any changes* to your policies.
To ensure your requests are met before the downtime begins, please submit any change requests and ensure they reach Singlife by 24 October 2024. Kindly factor additional 3-5 working days if you’re submitting a hard copy.
*Changes include but are not limited to:
We’re here to help. Please contact us at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding Public Holidays) or [email protected].
Please contact us at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding Public Holidays) or [email protected].
Alternatively, you can log in to the MySinglife portal from 12 November 2024 to update your details anytime.
You can log in to the MySinglife portal from 12 November 2024 to access your new policy number(s) and documents.
For payments related FAQs, please click here
For policy servicing FAQs, please click here.
This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.
The information contained here is accurate as at 16 Aug 2022.