Cyber incident involving Third Party Service Provider Alliance Medinet

Alliance Medinet Pte Ltd (Medinet), a third-party service provider supporting Singlife's Employee Benefits health insurance business, has experienced a cyber incident. There is currently no evidence that Singlife's systems or network have been compromised.
 

Based on information provided by Medinet, 323 customers under our Employee Benefits group health insurance may have been affected. The information potentially affected includes:
 

●  Name

●  NRIC number

●  Date of birth

●  Contact number

●  Corporate email address

●  Company name

●  Policy information including corporate policy number, membership ID, as well as joining/enrolment/coverage start and end dates.

There is currently no indication that any personal health or medical information is affected.

We were informed of the impact on Singlife customers on Thursday, 22 October 2026. We immediately took action to inform the relevant authorities.

We are working closely with Medinet and the relevant authorities as investigations continue to assess the impact and ensure that appropriate measures are taken to address the situation.

Affected customers have already been contacted, with information on the support available to them and the following precautionary guidance:

●  Remain vigilant for any suspicious/unsolicited calls, emails, SMS messages or other communications that request personal, banking or account information;

●  Do not click on links from unverified sources or enter login credentials on any websites sent by them;

●  Monitor their bank accounts and financial transactions closely for any unauthorised activity and contact their bank immediately for any suspicious activities.

We understand that this incident may be concerning for affected individuals. We will continue to monitor the situation closely and take all appropriate steps to safeguard our customers' interests. We will provide further updates as more information becomes available.

Customers who have concerns or require assistance may contact +65 6859 7181 and email to ebh_enquiries@singlife.com.