Singlife ClaimConnect

Employees of any company with a group medical insurance plan with Singlife can enroll. As there are important registration information that your company has to furnish to Singlife before you can enroll, please approach your HR department to check your eligibility.

You must submit your claim to us within 30 days following the date of your visit.

There are 3 types of claims that you can submit: 1) outpatient claims incurred with a general practitioner / specialist, 2) hospitalisation / surgery claims or 3) dental claims.

However, the type of claims available is dependent on the policy coverage you have; and so you may not see all claim type options in the mobile app.

Simply click on Claims / Make a claim (in the portal or app) after logging in to begin your submission. 

Prepare and have with you all of the necessary documents when you begin the claims process. 

Fill in the requested information in the mentioned fields. 

And when capturing a photo of your medical bills, please limit one bill for each snapshot and do not combine multiple bills in one single snapshot.

Please prepare the following:

• Total bills which indicate the amounts incurred
• Reason for treatment, nature of surgery
• Name of treating doctor
• Medical bills and receipts
• Any available referral letter, medical report
  

A Letter of Guarantee, or LOG, is simply a letter issued by Singlife to selected hospitals in Singapore for full or partial waiver of upfront cash deposit in the event of hospitalization and / or surgery. This LOG service is only applicable for eligible clients.

You can now request for a LOG and also view the history of the LOG requests that you have made.

We recommend to request for a LOG about a week in advance of any planned surgery/admission to allow Singlife time to review your request and issue the LOG for you. The LOG will be valid for 7 days from your surgery/admission date. 

You will need to have the following details ready when requesting a LOG from us:

1. Date of admission / surgery

2. Name of hospital and the ward type

3. Reason for admission and type of surgery

Do note that you cannot request for a LOG for a surgery/admission that has happened in the past. You may request up in advance of around 30 days only.

Singlife will review your request. If no further details are required, Singlife will issue the LOG to the hospital. You can also retrieve a copy from the app and portal.

The patient can proceed for admission to hospital with ease of mind.

At the end of the surgery / hospital stay, the patient will be discharged from the hospital to rest and recover at home.

Upon the receipt of the final bills from the hospital, Singlife will then assess the claims and prepare the necessary payments, if approved.