Can I amend the start date on my travel policy?

No. The existing policy would need to be cancelled and replaced with a new policy. Please note that you cannot cancel a short-term travel policy once you have passed the designated start date.

Can I renew my policy online?

Yes. Online renewal is a simple process. We’ll remind you 45 days before the expiry date and guide you through each step.

How do I access my policy online?

Simply log in at MySinglife. From here you can choose to view or cancel your policies.

What do I do if I want to cancel my travel insurance policy after I have made payment?

A single-trip policy can only be cancelled in advance of its start date. You’ll be entitled to a full refund of the premium paid as long as you haven’t travelled, as well as if there hasn’t been a claim or an incident likely to give rise to a claim. If you don’t cancel your policy, it’ll continue in force. 

For annual multi-trip policies, if we’re issuing a policy to you for the first time, you have the right to cancel your policy without penalty, within 14 calendar days from the day of purchase of the policy. We call this period the free look period.

If, within this free look period, you inform us in writing that you wish to cancel the policy, we’ll cancel it from its start date and refund you the premium paid in full. This will be processed as long as there are no claims admitted under the policy.

If, after the free look period or after your policy is renewed, you inform us in writing that you wish to cancel the policy, we’ll refund you 80% of the premium paid, less a pro-rated amount for the period for which you’ve been covered.

You won’t be entitled to a refund if you’ve made a claim or if there has been an incident likely to give rise to a claim during the current period of insurance.

If you don’t exercise your right to cancel your policy, it’ll continue in force and you’ll be required to pay the premium.

We may cancel this policy by sending seven days’ written notice to your last known address. You’ll be entitled to a refund of the premium paid, subject to a deduction for the time for which you’ve been covered.

Refunds will be made, wherever possible, within 14 working days.

How do I submit feedback?

Your first point of contact should be our Customer Services Team. You can email us at [email protected].

What do I do if I want to make a complaint?

Your first point of contact should be our Customer Services Team. You can email us at [email protected]. We’ll acknowledge receipt of your feedback and if necessary, contact you for further information within seven working days.

If you’re dissatisfied with the response, we can refer you to an independent dispute resolution organisation. This would be the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

FIDReC's contact details:

Financial Industry Disputes Resolution Centre Ltd.
36 Robinson Road
#15-01 City House
Singapore 068877

Telephone: +65 6327 8878
Email: [email protected]com.sg
Website:www.fidrec.com.sg
Fax: +65 6327 8488
Reminder – Please remember to quote your policy reference in your communication.

I am an insured member of the Singlife MINDEF/ MHA group insurance Scheme. Am I eligible for a discount?

Yes, you (and your spouse, children, parents and siblings) are absolutely eligible for a 30% discount off our travel insurance premiums. Click here to purchase a plan.

If you're covered under the MINDEF/MHAs core scheme only and want to upgrade to the voluntary scheme to receive discounts and other goodies, call our Singlife Relationship Consultants at +65 6827 8000 (Mondays to Fridays,, from 08:45 to 17:30, excluding public holidays). Or email us at [email protected]

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 30 Aug 2022.