MyBenefits Plus

A Letter of Guarantee (LOG) is a letter issued by Singlife to Singapore Government Restructured Hospitals and Private Hospitals  (depending on your policy eligibility) for full or partial waiver of hospital upfront cash deposit that you'll need to pay in the event of hospitalization and/or surgery.

You can obtain an LOG from Singlife to receive this waiver. 

The LOG is applicable for hospialisation and surgery. It does not apply to outpatient treatments. 

Do note that the claim will still be subject to review by Singlife once it has been submitted after your discharge. If the claim is not payable, Singlife or the hospital will request from you the amount that is not covered under the policy. 

Your company has a direct access to the LOG facility with us. You can request for your LOG by calling the hotline displayed on the Singlife app or the MySinglife portal. Alternatively, you may approach your HR personnel. 

The LOG is applicable for hospitalisation and surgeries at any of the Singapore hospitals listed below. 

Restructured Hospitals:

Changi General Hospital, Jurong Medical Centre, Khoo Teck Puat Hospital, KK Women's and Children's Hospital, National University Hospital, Ng Teng Fong Hospital, Singapore General Hospital, Singapore National Eye Centre, Tan Tock Seng Hospital.

Private Hospitals:

Farrer Park Hospital, Gleneagles Hospital, Mount Alvernia Hospital, Mount Elizabeth Hospital (Orchard), Mount Elizabeth Novena Hospital, Parkway East Hospital, Thomson Medical Centre, Raffles Hospital

Do note that some corporate policies may restrict the use of an LOG to only restructured hospitals. Please check with your HR personnel on your policy details. 

Both you and your dependants (if they are covered) will be eligible for an LOG if your policy comes with a letter of guarantee facility.

You may view the history of your LOG records under the History tab which can be found within the Letter of Guarantee section.

You will need to provide the following when requesting for an LOG:

• Date of admission/surgery
• Name of hospital
• Type of ward selected for the admission
• Reason for admission, nature of surgery
• Any available medical reports related to your hospitalisation/surgery. 

You should request for the LOG at least a week in advance of your admission/surgery date to allow sufficient time for review and preparation of the LOG. 

You will receive a SMS notification from us. 

Once the LOG request is approved, you can view a copy of it/ download it from your Singlife app or MySinglife portal under the History tab within the Letter of Guarantee section. 

You will not need to submit a copy to the hospital as Singlife will send a copy to the them too.  

Once your LOG is approved, a copy will be sent to the hospital for administrative purposes. 

On the day of admission at the hospital, simply proceed to register at the reception counter. When presented with the LOG by the hospital staff, simply sign that copy for their records.

In the event of any discrepancies or issues, simply retrieve your copy of the LOG from your Singlife app or MySinglife portal under the History tab within the Letter of Guarantee section and show it to the hospital.

There is no limit, but you can only request one LOG per admission/surgery.

Please call the hotline number found in the Letter of Guarantee section on your Singlife app or MySinglife portal for further assistance.

Please call the hotline found in the Letter of Guarantee section on your Singlife app or MySinglife portal to cancel the LOG.

Please call the hotline found in the Letter of Guarantee section on your Singlife app or MySinglife portal for further assistance.