How and when will my instalment payments be deducted?

The bank will bill you monthly. The amount deducted will be reflected in your monthly credit card statement.

What will happen to my home insurance policy if I fail to pay the instalment?

Your home insurance policy will remain in force, but the bank will issue finance charges, interest and fees on the outstanding amount at their prevailing rate.

I have an IPP arrangement. What will happen if I cancel the policy mid-term?

We’ll provide a cancellation refund if you have not made a claim or if there has not been an incident likely to give rise to a claim during the current period of insurance. We’ll issue a refund of 80% of the premium, less a pro-rated amount for the period for which you’ve been covered. Refunds will be via cheque and they’ll be mailed to your the address you’ve registered with us. Refunds are processed, wherever possible, within 14 working days. 

However, your instalment with the bank will still carry on.

How do I know my insurance policy purchase has been successfully completed and I am insured?

After confirming that the transaction has been successfully completed, we’ll send a confirmation email to your designated address, with soft copies of your policy documents.

I've noticed the details on my policy are incorrect, what should I do?

Please contact us at [email protected]

Why can't I progress through the payment process?

Please verify your credit card details. If you’re still facing problems, please call our Customer Services Team at +65 6827 9933

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 16 Aug 2022.