Will my employees be covered under outpatient medical treatment without Group Basic Medical plan?

No. Group Outpatient Medical is a rider to Group Basic Medical.

Are my employees' specialist visits covered?

To enjoy this benefit, you must have the Group Outpatient Medical cover (rider to Group Basic Medical). The specialist visit must be referred by a GP and the conditions do not fall under the exclusion list for the claim to be admissible.

Can I request to change the limits of the benefits in each plan or terms and conditions of the policy?

No. The terms and conditions as well as the limits are fixed and non-customisable.

How can my employees enjoy the cashless service during their panel General Practitioner(GP) visit?

Your insured employees can simply flash their e-card via the MySinglife portal or the Singlife App at the clinic counter during their visit. 

Where can we find the list of Panel GP?

Employees can log in to MySinglife portal or the Singlife App and locate the nearest clinic via the clinic locator from the app.

What are the other cashless services available?

There is only the Panel GP facility, which offers cashless service.

How does the pro-ration factor work under the Group Basic Medical plan?

Pro-ration factor means the percentage stated in the Benefits Schedule applied in the event that the Insured Person is admitted in Private hospital when entitled to admission to Singapore Government/Restructured Hospitals under this Policy. The percentage is applied on the hospital bill incurred and the bill is reduced to the Singapore Government Restructured Hospital equivalent.

Does the medical coverage includes a co-insurance?

Yes. There is a 20% co-insurance under the Group Major Medical, there is no co-insurance for the rest of the medical products.

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents. 

The information contained here is accurate as at 20 Mar 2024.