What should I do when I am locked out of my account?

Your MySinglife account will be locked temporarily for security reasons whenever there are multiple incorrect password attempts.

Please wait for 10 minutes before you try again. Alternatively, you can change your password via the ‘Forgot password?” option.

I have forgotten my password for MySinglife account. How do I reset it?

Step 1:  Select ‘Forgot password?’ at MySinglife portal’s login page.

Step 2: Enter the email address associated with your MySinglife account and select “Send”. You’ll receive an email with instructions on how to reset your password.

I have forgotten my username for MySinglife account. How can I recover this?

You may speak to our customer support team at +65 6827 9933 (Monday to Friday, 8:45 am to 5:30 pm, excluding Public Holidays) to recover the username for your MySinglife account..

I can’t login to MySinglife portal using Singpass. What should I do?

This is likely due to the following reasons:

  1. You don’t have a MySinglife account with us
  2. Your MySinglife account is inactive

If you require further assistance, please contact our customer support team here or call us at +65 6827 9933 (Monday to Friday, 8;45 am to 5:30pm, excluding Public Holidays).

How can I view my Investment Account(s) with Navigator?

You can view all your investment account(s) on MySinglife portal's dashboard page via the "Invest" tab.

Upon selection, you will be directed to the respective investment platform to view the details of your investment account(s).


How can I access the Fund Shortlists for Funds distributed by Navigator?

You may access the Fund Shortlists from:

1. The “Services” tab (Accessible via the left-hand menu)

2. The “Quick Access” menu (Accessible via the “Invest” dashboard)

How can I view my policy documents in MySinglife portal?

You can view your policy documents from:

  1. ‘MyDocuments’ (Accessible via the right-hand menu) 
  2. The “Services” tab (Accessible via the left-hand menu)

Click to download the policy document you would like to view.

Alternatively, you can filter your list of policy documents by “Life Assured”, “Policy / Document type” or “Date range” to view your policy documents.


1. ‘MyDocuments’ (Accessible via the right-hand menu)

2. The “Services” tab (Accessible via the left-hand menu)

What kind of policy documents are available in MySinglife portal?

You can view your policy documents for Life & Health insurance policies, Savings & Investment-Linked insurance plans, and General Insurance policies via MySinglife portal.

Does MySinglife portal allow me to view my other Singlife policies?

You are unable to view the other policies at the current moment, but we are actively working on including this feature.

You may view your other Singlife policies through the Singlife Customer Portal.

How do I sign-up for a MySinglife account?

When you purchase an insurance policy from us, you will receive an email to activate your MySinglife account.

Employees covered under Singlife’s Group Medical Insurance plan can register for a MySinglife account by clicking on the “Create an account” link on the login page.

If you do not receive an email from us, please reach out to our customer support team at +65 6827 9933 (Monday to Friday, 8:45 am to 5:30 pm, excluding Public Holidays).

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.

The information contained here is accurate as at 16 Aug 2022.