PayNow is a secure funds transfer service that allows you to receive payments conveniently. Linking your NRIC/FIN to PayNow allows faster payouts and you do not need to register again even if you change your mobile number. 

Singlife is rolling out payouts via PayNow-NRIC/FIN progressively for individual Life and Health claims in Q4 2022. Customers can expect more transactions to be carried out via PayNow-NRIC/FIN throughout 2023.

Currently, General Insurance claims e.g. travel, personal accident, home, loss of use etc. are already paid via PayNow.

Payouts will be executed automatically via PayNow-NRIC/FIN if the following are met:

• Customers whose Singapore NRIC/FIN is recorded with us
• Policy payout is in Singapore Dollars
• Payout is to a single payee
• Customers who do not have a regular payout arrangements^(*)  via Direct Credit (GIRO) with Singlife
  
  

Please link your NRIC/FIN to PayNow via your preferred bank.

Please note that you must have registered for PayNow-NRIC/FIN before you can receive the payout.

(*) Regular payout arrangements refer to coupon, cash withdrawal, income benefits, Severe Disability, Total and Permanent Disability claim payments, etc.

Only customers who have been receiving regular payout arrangements^(*)  via Direct Credit will not be affected. 

Examples of customers who will receive future payments via PayNow-NRIC/FIN:

• Customers who have received a one-time payment from us via Direct Credit before (e.g. loan, personal accident claims, health claims, etc), but have already registered for PayNow-NRIC/FIN
• Customers who have or are currently receiving payouts via cheques and have registered for PayNow-NRIC/FIN

You may continue to receive your payout via Direct Credit/Cheque because of the following:

• PayNow-NRIC/FIN is not eligible for the transaction
• Payout is made in a non-SGD currency
• Multiple payees are tied to the policy
• Have existing regular payout arrangements^(*)  via Direct Credit payments
• Your PayNow profile is not linked to your NRIC/FIN

If payout via PayNow-NRIC is unsuccessful, you will receive a cheque within 7-10 working days.

To ensure that you receive future payouts successfully via PayNow-NRIC/FIN, please check if you have successfully registered for PayNow-NRIC/FIN (refer to the last question of the FAQ).

No. Payout can only be made via PayNow-NRIC/FIN. This is to ensure that the payout is made to the intended recipient even if you change your mobile number. 

No. This service is currently only available for non-corporate clients. 

No, there isn’t. 

Please enquire with your preferred bank for more information.

• DBS
• OCBC
• UOB
• Citibank
• Standard Chartered
• HSBC
• Maybank
• Bank of China
• ICBC