Payouts via PayNow-NRIC/FIN
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Can I receive the payout if I link PayNow to my mobile number?
{ const topicDetailsPositionTop = $refs['anchor-answer-1'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">How do I check that I have PayNow-NRIC/FIN? How do I register for PayNow-NRIC/FIN?
{ const topicDetailsPositionTop = $refs['anchor-answer-2'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">How do I receive payouts via PayNow-NRIC/FIN?
{ const topicDetailsPositionTop = $refs['anchor-answer-3'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">I have PayNow-NRIC/FIN. Why did I receive my payout via Direct Credit/Cheque?
{ const topicDetailsPositionTop = $refs['anchor-answer-4'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">Is PayNow applicable for corporate clients via UEN?
{ const topicDetailsPositionTop = $refs['anchor-answer-5'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">Is there any fee for PayNow-NRIC/FIN?
{ const topicDetailsPositionTop = $refs['anchor-answer-6'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">What are the transactions eligible for PayNow-NRIC/FIN?
{ const topicDetailsPositionTop = $refs['anchor-answer-7'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">Who will be affected by this new initiative?
{ const topicDetailsPositionTop = $refs['anchor-answer-8'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">Why is Singlife introducing PayNow-NRIC/FIN?
{ const topicDetailsPositionTop = $refs['anchor-answer-9'].getBoundingClientRect().top + window.scrollY - (window.innerWidth >= 420 ? 86: 62); window.scrollTo({top: topicDetailsPositionTop, behavior: 'smooth'}); }">Will I be notified if the payout via PayNow-NRIC/FIN is unsuccessful?
Can I receive the payout if I link PayNow to my mobile number?
No. Payout can only be made via PayNow-NRIC/FIN. This is to ensure that the payout is made to the intended recipient even if you change your mobile number.
How do I check that I have PayNow-NRIC/FIN? How do I register for PayNow-NRIC/FIN?
Please enquire with your preferred bank for more information.
How do I receive payouts via PayNow-NRIC/FIN?
Payouts will be executed automatically via PayNow-NRIC/FIN if the following are met:
Please link your NRIC/FIN to PayNow via your preferred bank.
Please note that you must have registered for PayNow-NRIC/FIN before you can receive the payout.
(*) Regular payout arrangements refer to coupon, cash withdrawal, income benefits, Severe Disability, Total and Permanent Disability claim payments, etc.
I have PayNow-NRIC/FIN. Why did I receive my payout via Direct Credit/Cheque?
You may continue to receive your payout via Direct Credit/Cheque because of the following:
Is PayNow applicable for corporate clients via UEN?
No. This service is currently only available for non-corporate clients.
Is there any fee for PayNow-NRIC/FIN?
No, there isn’t.
What are the transactions eligible for PayNow-NRIC/FIN?
Singlife is rolling out payouts via PayNow-NRIC/FIN progressively for individual Life and Health claims in Q4 2022. Customers can expect more transactions to be carried out via PayNow-NRIC/FIN throughout 2023.
Currently, General Insurance claims e.g. travel, personal accident, home, loss of use etc. are already paid via PayNow.
Who will be affected by this new initiative?
Only customers who have been receiving regular payout arrangements(*) via Direct Credit will not be affected.
Examples of customers who will receive future payments via PayNow-NRIC/FIN:
Why is Singlife introducing PayNow-NRIC/FIN?
PayNow is a secure funds transfer service that allows you to receive payments conveniently. Linking your NRIC/FIN to PayNow allows faster payouts and you do not need to register again even if you change your mobile number.
Will I be notified if the payout via PayNow-NRIC/FIN is unsuccessful?
If payout via PayNow-NRIC is unsuccessful, you will receive a cheque within 7-10 working days.
To ensure that you receive future payouts successfully via PayNow-NRIC/FIN, please check if you have successfully registered for PayNow-NRIC/FIN (refer to the last question of the FAQ).
Read the Terms & Conditions here.
This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents.
The information contained here is accurate as at 6 Dec 2022.