What to do when you’re locked out of your account?

For security reasons, your account will be locked temporarily when there have been multiple incorrect password attempts. 

Please wait 10 minutes for your account to be unlocked before proceeding to change your password via the ‘Forgot password?’ method. 

On your Singlife App: 

Step 1: Tap on ‘Forgot password’ on the login screen.

Singlife Account FAQ 111 Singlife App Step 1

Step 2: Enter your phone number associated with your Singlife App and tap on ‘Reset via Email’. You’ll receive an email with instructions on how to reset the password.

Singlife Account FAQ 111 Singlife App Step 2

I have forgotten my Singlife App password. How do I reset it?

On your Singlife App:

Step 1: At the login screen, tap on ‘Forgot Password’.

Singlife Account FAQ 110 Singlife App Step 1

Step 2: Enter your phone number associated with your Singlife App and tap on ‘Reset via Email’. You’ll receive an email with instructions on how to reset the password.

Singlife Account FAQ 110 Singlife App Step 2

How can I set a new pin and enable biometrics?

On your Singlife App:

Step 1: Tap on ‘Singlife ID’.

Singlife Account FAQ 109 Singlife App Step 1

Step 2: Tap on ‘Security Settings’.

Singlife Account FAQ 109 Singlife App Step 2

Step 3: Tap on ‘Pin’ to set your new pin.

Singlife Account FAQ 109 Singlife App Step 3

Step 4: Enter and confirm your new 4-digit pin.

Singlife Account FAQ 109 Singlife App Step 4

Step 5: Tap on ‘Fingerprint/Face’ to enable biometric login.

Singlife Account FAQ 109 Singlife App Step 5

Step 6: Authorise biometric login with your 4-digit pin.

Singlife Account FAQ 109 Singlife App Step 6

How can I view my Singlife Account transaction details?

On your Singlife App:

Step 1: In the Singlife Account dashboard, your recent transactions can be viewed under ‘Recent Activity’.

Singlife Account FAQ 108 Singlife App Step 1

Step 2: Tap on ‘Show more’ to view detailed transactions.

Singlife Account FAQ 108 Singlife App Step 2

How can I view my Singlife Account policy documents?

On your Singlife App: 

Step 1: Tap on ‘Manage Account’ in your Singlife Account dashboard.

Singlife Account FAQ 107 Singlife App Step 1

Step 2: Tap on ’Documents’.

Singlife Account FAQ 107 Singlife App Step 2

Step 3: Tap on the document you would like to view.

Singlife Account FAQ 107 Singlife App Step 3

What is the Singlife App for, besides having a sign-up function for the Singlife Account?

The app facilitates a connected financial services experience in which you can track your returns and spend transactions as well as qualification for bonus campaigns. You can also sign up for Singlife Sure Invest, a digital investment linked policy, and connect with a financial adviser representative. 

Does the Singlife App allow me to view my other Singlife policies?

No, but we're actively working on including this feature. We'll notify you once it's ready. At this time, you may view your other Singlife policies through the Singlife Customer Portal

Must I use the Singlife App to apply for a Singlife Account and the Singlife Visa Debit Card?

Yes, the Singlife Account and card can only be applied for and accessed via the Singlife App, including monitoring your balance and spends. 

This webpage is published for information only and Singapore Life Ltd. accepts no liability whatsoever with respect to its use or its contents. 

The information contained here is accurate as at 16 Aug 2022.