Singlife Account FAQ

Save, Spend, Earn Campaign

When exactly can I start earning the bonus returns of 0.5% p.a. for the first S$10,000?

Do all types of purchases on the Singlife Visa Debit Card count toward the minimum S$500 spend for the Save, Spend, Earn Campaign?

Is the 0.5% bonus return the same as cashback on my credit card? What’s the difference?

Will my bonus return be credited together with my base return?

What if my policy start date is on 31st of the month? When is my crediting date in those months with less than 31 days (e.g. Feb, Apr, Sept)

What happens if I spend S$500 in total over two or more card spend periods, do I still qualify for the bonus return of 0.5% p.a. on the first S$10,000?

If I qualify for the first month of bonus returns, but I do not qualify for the second, can I still qualify for the third?

If I terminate my Singlife Account midway, will I still be eligible for any outstanding bonus returns?

How do I qualify for the Save, Spend, Earn bonus returns?

On top of the base 1% p.a. on my first S$10,000 in my Singlife Account, how can I earn the bonus return of 1% p.a. from 1 Jul 2021?

Crediting Rate Changes

Why is Singlife revising its crediting rate on 1 July 2021?

How long will the crediting rates remain (i.e. 1% p.a. for the first S$10,000 and the 0.5% p.a. for the next S$90,000)?

What will my crediting rate be with the revision from 1 Jul 2021? How will this change impact me?

Will the change in crediting rates from 1 Jul 2021 affect all customers?

Getting Started

If I live overseas, can I apply?

What do I need to apply for a Singlife Account?

Will I need to go for a medical examination as part of my application?

How can I check on the Singlife Account application status?

Why was my application turned down?

How do I activate my Singlife Account?

How do I order my Singlife card if I have opted out for one?

Who can apply for a Singlife Account?

What is Singlife Account?

Can I have more than one Singlife Account policy?

How do I sign up?

What are the key features of the Singlife Account?

My Singlife Account Benefits

What happens to my Singlife Account if I die or am diagnosed with terminal illness?

Will my Singlife Account be automatically terminated if my account value falls below the minimum requirement of S$100?

What will happen when my account value falls below S$100?

Will my insurance be automatically renewed?

How is my retrenchment benefit under the Rider calculated?

What is the free-look period?

Do I need to renew my Singlife Account policy?

What is “account value” in my Singlife Account?

Is it true that I can access my money anytime?

What type of insurance coverage am I getting?

How do I nominate a beneficiary or beneficiaries?

How do I find out which date my return will be credited?

What will happen when my Singlife Account is terminated or cancelled?

Is there a minimum account value?

Can I continue to use my Singlife Account even after a claim is paid out for terminal illness?

Crediting Rates and Charges

How is interest calculated if my account value is changing daily? When is it credited into my account value?

What is crediting rate?

How do the 1% p.a. returns work? (w.e.f. 1 Jul 2021)

Are the crediting rates guaranteed?

Funding & Topping-up Singlife Account

Can I use non-FAST transfers to fund my Singlife Account?

When can I top-up my Singlife Account?

What happens if I do not put in S$500 into my Singlife Account after I have signed up?

Can my Singlife Account be my salary account?

How long does it take for my top ups to appear in my Singlife Account?

Who can put money into my Singlife Account?

Are there any fees to have & maintain a Singlife Account?

How do I fund my Singlife Account policy?

Transfer and Withdrawals

When can I withdraw from my Singlife Account?

Can I withdraw cash with the card at an ATM?

What happens to my Singlife Account insurance benefits after I make a withdrawal?

Is there a limit to my daily withdrawals?

Can I make a FAST transfer from my Singlife Account to my friend’s/family member’s account?

How do I make withdrawals from my Singlife Account policy?

How long does it take to make withdrawals from my Singlife Account policy?

My Singlife App

Must I use the Singlife App to apply for a Singlife Account and the Singlife Card?

Does the Singlife App allow me to view my other Singlife policies?

What is the App for, besides it allowing me to apply for the Singlife Account?

My Singlife Card

Can I use my Singlife card to pay for my monthly bills and subscriptions?

Who issues the Singlife card?

Can I link my Singlife card to Samsung Pay/Apple Pay/Google Pay?

Can I check my transactions online, outside of the Singlife App?

Do I need to activate or deactivate my Singlife card for overseas transactions?

Where is the Singlife card accepted?

What can I do if I am unable to order my Singlife card or do not receive my Singlife card?

Will there be multiple currencies deducted for my overseas transactions made with the Singlife card?

How long does it take for my Singlife card to be delivered to me?

Can I use my Singlife card right away once I receive it?

How do I activate my Singlife card?

How would I be billed for TransitLink payments when using my Singlife card?

Why are there spending limits imposed on my Singlife card?

What are the spending limits on my Singlife card?

When do these card spending limits take effect?

What kind of transactions count/do not count towards my card spending limit?

What are some platforms that do not accept payments with Singlife card?

I did not use my Singlife card for a transaction but I was charged for it. How can I get it reversed?

What should I do if my Singlife card is lost or stolen?

Admin Matters

Can I change my address or contact details for my policy via the Singlife app?

If I change my mobile number, must I inform Singlife?

What happens to my Singlife Account if I am bankrupt?

Security

Can I login to multiple devices with my Singlife ID at the same time?

Is my data safe with Singlife?

Is the Singlife Account Protected?