Singlife Account

The block & unblock functionality is designed to protect your funds from unauthorised transactions and potential scams. This functionality allows you to manage the security of your Singlife Account directly.

You and Singlife can block or unblock your Singlife Account as needed. When your Singlife Account is blocked, services such as PayNow, Top-ups, and Withdrawals will be temporarily unavailable, protecting your account from unauthorised access.

To regain access, you can call our Customer Service team during office hours.

During office hours (Mondays to Fridays, from 8:45 AM to 5:30 PM, excluding Public Holidays), you can call our Customer Service team at +65 6827 9933 to block or unblock your Singlife Account.

Please note that unblocking your Singlife Account can only be done through direct contact with our Customer Service team.

Yes, you can block your Singlife Account outside of office hours using our Interactive Voice Response (IVR) system. Simply call our Customer Service team at +65 6827 9933.

To block your Singlife Account via IVR, you'll need to verify your identity by providing:

• The last 4 digits of your NRIC (e.g., 1234) 
• Your Date of Birth in DDMMYYYY format (e.g., 01011990) 
• Your Singapore mobile number (8 digits, e.g., 91234567)

If you have any difficulty with the IVR system, or if you forget the required information, please call our Customer Service team at +65 6827 9933 during office hours (Mondays to Fridays, from 8:45 AM to 5:30 PM, excluding Public Holidays) for assistance.

The 12-hour cooling period is put in place to help protect against fraud and scams for every new device login. During this period, you will not be able to make withdrawal transactions such as PayNow or bank transfer withdrawal.

Yes, you can log in to your Singlife Account on up to three devices simultaneously. If you log in on a fourth device, the earliest device (the first one) will be logged out, and so on. For every new device login, there will be a 12-hour cooling period before you can perform any withdrawal transactions.

Your first existing device will not be subjected to the cooling period when this functionality is launched. However, for subsequent devices, the 12-hour cooling period will apply.

This is a mandatory arrangement, and you will not be able to remove it. It is in place to protect you from any potential fraud or scams.

Data security is our top priority. We’ve taken measures to ensure that your information is protected. You may review our policy to understand personal data better at this page. 

The Singlife Account is protected up to specified limits by the SDIC. Singapore Life Ltd. (Singlife) is a registered member of the Policy Owner's Protection Scheme. The PPF Scheme protects policy owners in the event of failure of a member life or general insurer. The PPF Scheme is administered by the Singapore Deposit Insurance Corporation (SDIC). To find out more, click here.