Singlife Account

The block & unblock functionality is designed to protect your funds from unauthorised transactions and potential scams. This functionality allows you to manage the security of your Singlife Account directly.

You and Singlife can block or unblock your Singlife Account as needed. When your Singlife Account is blocked, services such as PayNow, Top-ups, and Withdrawals will be temporarily unavailable, protecting your account from unauthorised access.

To regain access, you can call our Customer Service team during office hours.

During office hours (Mondays to Fridays, from 8:45 AM to 5:30 PM, excluding Public Holidays), you can call our Customer Service team at +65 6827 9933 to block or unblock your Singlife Account.

Please note that unblocking your Singlife Account can only be done through direct contact with our Customer Service team.

Yes, you can block your Singlife Account outside of office hours using our Interactive Voice Response (IVR) system. Simply call our Customer Service team at +65 6827 9933.

To block your Singlife Account via IVR, you'll need to verify your identity by providing:

• The last 4 digits of your NRIC (e.g., 1234) 
• Your Date of Birth in DDMMYYYY format (e.g., 01011990) 
• Your Singapore mobile number (8 digits, e.g., 91234567)

If you have any difficulty with the IVR system, or if you forget the required information, please call our Customer Service team at +65 6827 9933 during office hours (Mondays to Fridays, from 8:45 AM to 5:30 PM, excluding Public Holidays) for assistance.

No, you may not. As a security measure, you'll be logged out on the prior device once you've logged in on a new one.

Yes. Singapore Life Ltd. (Singlife) is a direct life insurer licensed by the Monetary Authority of Singapore (MAS). The Singlife Account is protected up to specified limits by the Singapore Deposit Insurance Corporation (SDIC).

Data security is our top priority. We’ve taken measures to ensure that your information is protected. You may review our policy to understand personal data better at this page. 

The Singlife Account is protected up to specified limits by the SDIC. Singapore Life Ltd. (Singlife) is a registered member of the Policy Owner's Protection Scheme. The PPF Scheme protects policy owners in the event of failure of a member life or general insurer. The PPF Scheme is administered by the Singapore Deposit Insurance Corporation (SDIC). To find out more, click here.

Jailbroken and rooted devices pose a threat to data security, which is of paramount importance to us. Restore your device to factory settings to resume access and remove the notification.

An additional note: following our commitment to security vigilance and enhancements, affected devices may be blocked from accessing the app in the future.