Zurich Plans

As part of our system update to provide a more seamless experience, you can expect the following changes:

• Updated policy number(s) for your Zurich plans 

• Log in to the MySinglife portal to access your Zurich plans, documents, and updates 

If you are currently on GIRO and/or credit card payment methods, you will also be required to update your payment details on the MySinglife portal from 12 November 2024. This will help ensure accurate billing and prevent any potential disruptions to your cover. 

No, your coverage remains unchanged and there are no changes to your existing terms or coverage. This update is in place to provide a more seamless experience and enhanced data security for the access of all your Singlife policies in one place moving forward.

No. As part of this update, if you have previously chosen GIRO or Credit Card as the payment method for your Zurich plan(s), you will be required to reset your payment arrangements by submitting a new application for your preferred payment method by 12 December 2024. Please refer to the communication sent for details on the plan(s) that require updating. 

From 12 November 2024, you can update your payment methods for your Zurich plans instantaneously on the MySinglife portal. Simply log in with Singpass or your registered email address to access.

You can access the full list of instructions on singlife.com/faq/zurich-plans-payment. 

For the best experience, we recommend setting up recurring payments via eGIRO. This ensures your bills are paid automatically, eliminating the worry of missed payments. 

Alternatively, for applicants who prefer GIRO payments, you can mail your details to us.
GIRO Application:  

• Download the application form here.

• Complete and return the application form to Singapore Life Ltd. at 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807.

• Please note that the approval process will take 2-6 weeks, depending on the bank. We will notify you once the GIRO application is approved by the bank.

Once you’ve set up your new payment method, we will start processing deductions, including any premiums that were due between 16 Oct and 2 Nov 2024. As a result, the total amount of your premium deduction in November or later may be higher, as it will include premiums from this period.

From 12 November 2024, the premium deduction schedule for the respective payment methods will be updated as follows:

• GIRO: Deductions on the 12th or 27th of the month. (Applicable for SGD policies only)

• Credit Card: Deductions 1 day before the premium due date 

• If the deduction dates falls on a non-working day, the deduction will take place on the next working day. 

Please contact us at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding Public Holidays) or [email protected].

Alternatively, you can log in to the MySinglife portal from 12 November 2024 to update your details anytime. 

You can log in to the MySinglife portal from 12 November 2024 to access your new policy number(s) and documents.