Letter of Guarantee (LoG)

Waives your upfront deposit for hospital admission

A hassle-free hospitalisation experience

Admission is cashless and convenient with our Letter of Guarantee (LoG). 

 

Waiver of deposit up to S$80,000

Request for an LoG on the day of your admission and enjoy a waiver of upfront deposit up to S$80,000.

E-filing of claims by hospital

Expect a hassle-free claim process as the hospital will e-file your claims directly with Singlife.

Cashless and hassle-free

Focus on your health without having to pay an upfront deposit at our participating hospitals

LoG is available for customers who are Singaporeans/Permanent Residents and require day surgery or inpatient medical treatment at any of the participating list of public or private hospitals. If you're seeking medical treatment with our private panel specialist, please request for pre-approval, also known as pre-authorisation, to enjoy certainty of claim outcome, higher coverage and benefits.

Hospital type Waiver of admission deposit
(with effect from 1 January 2022)
Public hospital Up to S$80,000
Panel specialist in a private hospital Up to S$50,000
Non-panel specialist in a private hospital Up to S$15,000

Requesting an LoG is simple!

  • On the day of admission, simply inform the hospital admission officer that you wish to request an LoG.
  • Based on your eligibility, the admission officer will be able to let you know the outcome of your LoG request on the spot.

Participating hospitals for LoG

Public hospitals

Private hospitals

Useful information

Get up to speed with the latest health and financial protection articles.

Get priority access to our panel of private medical specialists.

Policyholders of MyShield and MyHealthPlus will get priority access to our panel of private medical specialists, hassle-free appointment booking plus enjoy a myriad of other benefits when you consult a medical specialist from our panel. 

Terms and Conditions apply.

Get pre-approval of your medical claims

Our hassle-free medical claim pre-approval for policyholders of MyShield and MyHealthPlus allows you to have greater assurance with the certainty of claim outcome before your planned medical treatment. 

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