Individual claims

How to make a claim

Follow the instructions below to submit your claim via email or via post.

For Health Insurance claims (i.e. Singlife Shield and Singlife Health Plus)

You may submit to us via email at [email protected].

Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. Singlife Shield]

The claim form is not required for pre-hospital and post-hospital claims. 

For Life insurance claims

You may submit to us via email at [email protected].

Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]

Important notes

  • Please read the instructions on how to file a claim under the respective section of Form Library below.
  • Please provide a copy of policyholder's/claimant’s bank statement/book and a copy of NRIC/Passport for hassle-free claim payment, directly credited into policyholder's/claimant’s bank account.
  • Alternatively, you may also submit the claim documents to us via post. If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for Singlife Shield and Singlife Health Plus)

Form Library

Download the relevant claim forms that you'll need

Total & Permanent Disability, Disability Income and Terminal Illness Claim

Personal Accident Claim

Medical Insurance Claim

Benefit Claim

Critical Illness &/or Male / Female / Child Illness Claim

Maternity and/or Child Benefit Claim

Let us help you

Need assistance? Get in touch with us

Customer Service Hotline

+65 6827 9933

Mondays to Fridays from 8:45 to 17:30

Excluding public holidays

Email: [email protected]

Singlife Customer Service Centre

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807