Individual claims

How to make a claim

Follow the instructions below to submit your claim via email or via post.

For Health Insurance claims (i.e. MyShield and MyHealthPlus)

You may submit to us via email at [email protected].

Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. MyShield]

The claim form is not required for pre-hospital and post-hospital claims. 

For Life insurance claims

You may submit to us via email at [email protected].

Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]

Important notes

  • Please read the instructions on how to file a claim under the respective section of Form Library below.
  • Please provide a copy of policyholder's/claimant's bank statement/book and NRIC of the bank account holder for hassle-free claim payment, straight into policyholder's/claimant's bank account.
  • If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.
  • Alternatively, you may also submit the claim documents to us via post to 

4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for MyShield and MyHealthPlus)

Form Library

Download the relevant claim forms that you'll need

Total & Permanent Disability, Disability Income and Terminal Illness Claim

Personal Accident Claim

Medical Insurance Claim

Benefit Claim

Critical Illness &/or Male / Female / Child Illness Claim

Maternity and/or Child Benefit Claim

Let us help you

Need assistance? Get in touch with us

Customer Service Hotline

+65 6827 9933

Mondays to Fridays from 8:45 to 17:30

Excluding public holidays

Email: [email protected]

Singlife Customer Service Centre

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807