Lifestyle Insurance

How to make a Car Insurance claim

What to do in an accident

Please call our 24/7 emergency hotline +65 6333 2222 in the event of an accident. 

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Stay calm and communicate

If anyone involved in the accident is injured, call the Police. Exchange contact and identification details with the other party. 

Do not admit liability, sign a promissory note agreeing to pay for damages or allow a towing service to take your car away.

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Report the incident within 24 hours

Call our Emergency Assistance at +65 6333 2222 to start the claims process. We are here for you.

Make the report regardless of whether your car is damaged or if you intend to claim on your own policy.

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We'll take care of you

We can send help to you and help you with your accident reporting*. Or file the accident report at any of our Singlife Approved Repairers during office hours.

If your car can't be driven, we can arrange to tow it to the nearest Singlife Approved Repairer and ensure you are transported safely to where you need to go. 

 

*Not applicable for Motor Lite plan.

How to make a Travel Insurance claim

Make sure to submit your claim within 7 days of the incident or as soon as reasonably possible.

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Submit your claim online

Please ensure that the required documents are submitted to facilitate the claims process and avoid any unnecessary delay.

Submit your claim here

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Submit original documents

For claims that require reimbursements for upfront expenses paid (medical receipts, purchase receipts, etc.), indicate your policy number on your original documents and submit to:


Singlife Travel Insurance Claims, Singapore Life Ltd.

4 Shenton Way, #01-01 SGX Centre 2,
Singapore 068807

Have a question? Call us.

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We'll respond quickly

You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 60 working days. 

Once your claim is approved, you'll receive an email. Your claim payout will be paid via PayNow within 3 business days.

Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

How to make a Personal Accident claim

Submit your claim as soon as reasonably possible, but no later than 30 days after the incident.

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Download your claim form here

Include as many details of the incident as possible, such as original documents like medical/purchase receipts.

More details means faster processing! We'll keep you informed if we need other documents beyond receipts.

Personal accident claims form

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Send it by email or post

Email us at [email protected]

Make sure to include any supporting documents, such as police reports or receipts. 

To submit original documents, post it to us at this address:

Singlife Personal Accident Insurance Claims, Singapore Life Ltd.,

4 Shenton Way, #01 - 01 SGX Centre 2,
Singapore 068807

Have a question? Call us.

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We'll respond quickly

Wait for our acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid within 3 business days via PayNow or 10-14 business days via cheque.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

How to make a Home Insurance claim

Before you fix any issues and engage a contractor, get in touch with us. Make sure you submit your claim within 7 days of the incident.

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Download your claim form

Download and submit your claim form to [email protected]

Do include any supporting documents, such as police reports or receipts.

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Submit your original documents

Submit your original documents to us at this address:


Singlife Home Insurance Claims, Singapore Life Ltd.,

4 Shenton Way, #01 - 01 SGX Centre 2,
Singapore 068807

Have a question? Call us.

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We'll respond quickly

You will receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid via PayNow within 3 business days.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

If it isn't, the bank will mail you a physical cheque.