Personal Corporate
Products
Promotions
Claims
Payments
About us
Blog
Support
1
Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.

  6. All communication will be sent to the contact information (address, email or phone number) registered with us. Please log into MySinglife to update your contact details if there are any changes.

 

Mode of Payment

For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

2
Download claim forms
Forms to be completed by the Life Assured
Living & Disability Benefit Claim Form – Claimant’s Statement
Declaration of Beneficial Owner
Doctor's Statement to be completed by the attending doctor
Disability Income Claim – Doctor's Statement
Total & Permanent Disability – Doctor's Statement
3
Prepare the necessary documents for your claim
  1. Living & Disability Benefit Claim Form – Claimant’s Statement to be completed by Assured (Policyholder)/Trustee(s) 

  2. Disability Income and/or Total & Permanent Disability and/or Terminal Illness Claim – Doctor’s Statement - To be completed by the attending doctor

  3. Copy of all diagnostic/laboratory reports, Inpatient Discharge Summary and any relevant hospital reports that are available (refer to the respective Doctor’s statement on the list of required reports) 

  4. Copy of Income documents, i.e. payslip, IRAS income tax statement 

  5. Copy of CPF Transaction statement (12 months prior to disability to present) 

  6. Copy of Employer’s Termination Letter (if applicable)

  7. Copy of new Employment Letter (if applicable) 

  8. Copy of front and back of Identity Card or Passport of the Third-Party Payee (Digital NRIC is not acceptable)

  9. Finalized Police report including any investigation notes

  10. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of minor beneficiary)

 

Other documents to submit if the Assured (Policyholder) is a Company:
 


11. Copy of ACRA search report within the past 6 months/Certificate of Incorporation


12. Copy of Memorandum of Association/Articles of Association

13. Copy of Board Resolution

4
Submit your claim through your preferred channel
1

Financial Adviser Representative or Intermediaries

2

Email to:

SGlifeclaims_support@singlife.com
 

Please use the email subject: 
 

Claim Submission: [Policy Number] - [Type of Claim]