Direct Purchase Insurance FAQ
Most popular questions
What are the Direct Purchase Insurance (DPI) plans offered by Singlife?
There are two life insurance plans which you can purchase directly from us. They are:
DIRECT- Term Life Assurance
- A Term Life plan that provides up to S$400,0001 coverage for death, Terminal Illness, or Total and Permanent Disability.
- Available cover term options are – 5 years, 20 years, or up to 65 Age Next Birthday.
- Premiums are level and do not increase with age.
- Premium payment period is the same as the policy coverage period.
DIRECT- Whole Life Assurance
- A participating Whole Life plan that provides a lump-sum payout up to S$200,0001 and non-guaranteed bonuses (if any) when death, Terminal Illness, or Total and Permanent Disability happens.
- Potential to accumulate bonuses annually.
- Premiums are level and do not increase with age.
- Choice of premium payment period - i) Pay till 70 Age Next Birthday or ii) Pay till 85 Age Next Birthday.
1Direct Purchase Insurance (DPI) coverage limit per person per insurer: Maximum Sum Assured of S$400,000 for DPI term life coverage, inclusive of a maximum Sum Assured of S$200,000 for DPI whole life coverage. Please refer to the illustrations below:
- Illustration 1: If you have purchased a DIRECT- Term Life Assurance with Sum Assured of S$300,000, you may purchase an additional DIRECT- Term Life Assurance or DIRECT- Whole Life Assurance with Sum Assured of S$100,000.
- Illustration 2: If you have purchased a DIRECT- Whole Life Assurance with Sum Assured of S$100,000, you may buy another DIRECT- Whole Life Assurance not exceeding Sum Assured of S$100,000 or DIRECT- Term Life Assurance not exceeding Sum Assured of S$300,000.
In addition, both plans give you an option to add their respective critical illness rider, so that you can be protected if you are diagnosed with any of the 30 critical illnesses stated in their respective Product Summary. These 30 critical illnesses are standard across all insurance companies offering the DPI plans.
Please refer to the DPI brochure and Product Summaries for more details. They can be found at DIRECT- Term Life Assurance and DIRECT- Whole Life Assurance.
Who is eligible to apply for the DPI plans?
You may apply for these plans as long as:
- You are a resident in Singapore (including foreigners who are holding a valid Employment Pass, Work Pass, Dependant Pass or Student Pass), and
- You are between 19 and 65 Age Next Birthday (both ages inclusive).
Do I need to submit any medical reports or undergo any medical check-ups?
Yes. The DPI plans will go through a similar approval process as non-DPI life insurance plans. You are advised to submit your medical report and you may also be required to go for a medical check-up.
How can I make a claim?
You can obtain a claim form through the following ways:
- Download the claims form from our corporate site
- Call our customer service hotline at 6827 9933 (8.45am to 5.30pm, Mondays to Fridays, excluding public holidays) to request for one
- Email us at [email protected] to request for one
- Visit our Customer Service Hall to obtain a printed form
For instructions on how to file a claim, please visit www.singlife.com/make-a-claim.
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Overview and Eligibility
How can I apply for DPI?
Please refer to the steps found here. As DPI plans are sold directly from insurance companies without financial advice, you will need to read the required documents carefully before buying any DPI plan. If you’re still unsure what type of DPI to buy and how much coverage is needed for you, you are encouraged to seek advice from a financial adviser representative to advise you on a suitable product.
How will I know if the DPI is suitable for me?
These DPI plans are designed to be sold without advice.
To help you make an informed decision, you can refer to these useful resources and tools:
1) MoneySense article on buying DPI: https://www.moneysense.gov.sg/articles/2018/10/buying-direct-purchase-insurance
2) Web Aggregator (for life insurance products): https://www.comparefirst.sg
3) MoneySense Budget Calculator: https://www.moneysense.gov.sg/financial-tools/budget-calculator
4) CPF Board Insurance Estimator: https://www.cpf.gov.sg/eSvc/Web/Schemes/InsuranceEstimator/InsuranceEstimator
You may also approach our Customer Service staff to obtain information about the plans, as well as the guides provided by Life Insurance Association (LIA).
Underwriting
What do I need to disclose in my DPI application?
You should disclose all information requested in the application form (including any pre-existing medical conditions) fully and truthfully. If material information is not disclosed or fully disclosed, you or your dependants may not be able to claim the benefits under DPI. If you are unsure whether the information is material, you are advised to disclose it.
Purchase
Can I purchase DPI for my family members?
No, the applicant and the life assured must be the same person.
What are the payment options available?
- For your initial premium payment, we accept credit card, AXS and Interbank Funds Transfer.
- For your subsequent premium payment, we accept Interbank GIRO, AXS and Interbank Funds Transfer.
Existing Customers
Can I cancel my policy if I find that it is not suitable, upon receiving my policy documents? When can I expect the refund?
You can write to us to cancel your policy within 14 days of receiving your policy documents. We'll refund the premiums you paid (without interest) after deducting any expenses incurred in issuing this policy. Refunds will be credited to the credit card used for payment, or via cheque, where applicable, within 14 working days.
If your policy was sent to you by post, we’ll consider it delivered seven days after posting. If your policy was sent by electronic means, we’ll consider it delivered seven days after sending or when you download your policy electronically, whichever is earlier.
How do I cancel my DPI insurance policy?
Please complete the "Request for Changes to Individual Life Policies" form and email* your request, along with a copy of your NRIC to [email protected].
*Your email address must be the same as the one registered in our records.
How do I surrender my DPI insurance policy?
Please complete the "Request for Surrender of Traditional Plan" form and email* your request, along with a copy of your NRIC along with a copy of your trustee(s) / beneficiary(ies)'s NRIC, passport or birth certificate (if your policy is under Trust) to [email protected].
*Your email address must be the same as the one registered in our records.
Please refer to Surrendering a Policy for more details.
Who can I approach for assistance if I am a customer?
You can call our customer service hotline at 6827 9933 or email us at [email protected]. Our operating hours are from 8.45am to 5.30pm, Mondays to Fridays, excluding public holidays.
How can I reinstate my lapsed DPI policy? What is the process?
To reinstate your policy, you can call our hotline number at 6827 9933 or email* us at [email protected] to request for the reinstatement quotation and form.
You can reinstate your policy within one year from the lapse date provided you meet our terms, conditions and applicable guidelines. Please complete the “Policy Servicing Health Declaration (for Life Products)” form and pay us all the outstanding premiums with due interest.
Please refer to Reviving A Lapsed Policy (Reinstatement) for more details.
How do I submit feedback?
At Singlife, we welcome your feedback as it’s important for us to know how you feel. If you'd like to get in touch with us, please reach us here.
How do I access my policy online?
Please visit MySinglife and log in using your login ID and password.
How do I reset my login ID and password?
If you have forgotten your user ID/password, please click here to reset your user ID/password and we will send you a new user ID and password.
How do I change my policy details?
Please complete the "Request for Changes to Individual Life Policies" form and email* your request, along with a copy of your NRIC to [email protected].
*Your email address must be the same as the one registered in our records.
How do I change my personal particulars (Change of Name/Identity Number/Nationality)?
Please complete the "Change of Personal Details" form and email* your request, along with a copy of your NRIC to [email protected]. Kindly note that any change in personal particulars is for all policies and accounts held with Singapore Life Ltd, except for Group policies.
Alternatively, you can login to MySinglife to update your particulars.
*Your email address must be the same as the one registered in our records.
How do I update my address and contact details?
You can login to MySinglife to update your address and contact details.
Can I request for a duplicate copy of my Original Policy?
We can provide a replacement of Original Policy but not an additional Original Policy.
If you would like to have a duplicate copy of your Original Policy, please complete the “Declaration Form for Lost and Duplicate Policy” and email* your request, along with a copy of your NRIC to [email protected]. There will be an administrative fee of S$20 for the replacement of Original Policy.
*Your email address must be the same as the one registered in our records.