Lodge a complaint



We're sorry our service standard has fallen short of your expectations, or members of our team have not handled your concerns to your satisfaction.


We value open and honest communication, and your feedback is much appreciated. We will escalate your feedback to our Response team for immediate review and you will hear from us within 1 working day.


If the outcome of your complaint is not handled to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.

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If you cannot remember your policy number, please consent to us using your partial NRIC/Passport no. for the purpose of processing this request by providing us with your partial NRIC/Passport no.


By clicking "Submit", you consent to Singapore Life Ltd. (“Singlife”) and Singlife related group of companies contacting you for the processing of the above request. You also consent to Singlife collecting, using, disclosing or transferring your personal data in this form to Singlife related companies, third party providers or intermediaries, whether located in Singapore or elsewhere, for the above purposes and for research, audit, regulatory and compliance purposes.
For details of Singlife's Data Protection Notice, please refer to singlife.com/pdpa.