We're sorry our service standard has fallen short of your expectations, or members of our team have not handled your concerns to your satisfaction.
We value open and honest communication, and your feedback is much appreciated. We will escalate your feedback to our Response team for immediate review and you will hear from us within 1 working day.
If the outcome of your complaint is not handled to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.