Make a Claim

Severe Disability Claim

The Claim Form and panel of Appointed Assessors for your ElderShield and CareShield Life Supplement plans are the same. You only need to complete a single claim form even if you have multiple long-term care plans with us.

If you are currently unable to perform 3 or more Activities of Daily Living (Washing, Dressing, Feeding, Toileting, Transferring and Mobility/Walking or Moving Around), please follow these 3 simple steps to make a claim:


Print and complete the claim form

Severe Disability Claim Form

Alternatively, you may obtain a copy at our customer service centre, or call us to request for a copy to be mailed.

Singlife Customer Service Centre
4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807 

If you are unable to do so, please have it completed by your immediate family member or caregiver.

If you still need help, contact us.


Make an appointment

Make an appointment with an Appointed Assessor for medical assessment.

You may find the complete list of appointed assessors here.


Visit your Appointed Assessor

Bring along the completed Claim Form and the assessor will submit the documents to your insurer for processing.

For severe disability assessment, you may need to:

Pay $100* if the assessment is done at the assessor's clinic

Pay $250* if a house call is required

Bring any available medical records and/or Inpatient Discharge Summary that you have, during the appointment

Bring your medicine (if any)

*The revised assessment fees are effective from 31 January 2020.

When will I receive the monthly benefit payouts?

Let us help you

Need assistance? Get in touch with us

Customer Service Hotline

+65 6827 9933

Mondays to Fridays, excluding public holidays from 8:45 to 17:30

Email: [email protected]

Singlife Customer Service Centre

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807