Pre-approval: A hassle-free step to ensure your claim is guaranteed

Worrying about your medical bills before admission? Take this step to ease your mind.

Everyone needs medical care at some point in time. In a rapidly changing world of healthcare, learning how to navigate around the subject will help you become a more educated healthcare consumer. When it comes to hospitalisation and inpatient treatments, one word that you will come across is pre-approval.

What is pre-approval?

Pre-approval, also known as pre-authorisation, allows you to find out whether your medical treatment is claimable before you proceed. For Singlife’s Singlife Shield policyholders, pre-approval is available when you visit a private specialist from our panel.

Traditionally, patients submit their claims after the treatment is received and hope that their medical bills get reimbursed. Pre-approval ensures that you can proceed with the treatment without worrying about whether your treatment will be covered.

Why should you get pre-approval?

With the pre-approval of your medical bill, you can have the assurance of your claim outcome and focus better on your journey to recovery. It’s a recommended procedure if you are seeking non-emergency specialist care under Singlife’s panel specialist. 

How does it work?

Pre-approval isn’t as complicated as it seems. For Singlife customers, we’ll get in touch with the panel specialist directly so it’s hassle-free for you. It’s recommended that the pre-approval request is made at least 5 working days (but no more than 6 weeks) before the planned admission/treatment. 

Note: For policyholders of Singlife Shield Plan 2, 3 and Standard Plan, please consider the coverage of your Singlife Shield plan type before consulting with the private specialists on our panel. Singlife Shield Plan 2, 3 and Standard Plan are not designed to cover medical expenses with private specialists, including those from our panel, hence your hospitalisation and surgical/treatment costs may not be claimable in full.


Policyholders of Singlife may also call our 24-hour service hotline at 1800 8800 880 to request for pre-approval.

To find out more, please click on the button below. 


Receive monthly updates

Subscribe to Money Banter to receive useful tips and guides on insurance and offers on products and services.

Thank you for your submission. 

By clicking “Submit”, you consent to Singapore Life Ltd. (“Singlife”) and Singlife related companies contacting you to provide you with information concerning Singlife and Singlife related companies’ products and services and special offers which may be of interest to you.
For details of Singlife's Data Protection Policy, please refer to To withdraw your consent at any time, please call Singlife at +65 6827 9933.

Important Information

Money Banter (the "Portal") is for general information only and does not take into account the specific investment objectives, financial situation, health condition and needs of any particular person. The contents of this Portal are intended merely for educational purposes and should not be construed as the giving of advice or the making of a recommendation. Nothing contained in this Portal shall constitute a distribution, an offer to sell or the solicitation of an offer to buy. We recommend that you discuss any specific matters with your financial adviser representative or legal adviser before making any decision. You are responsible for your own medical care, treatment and oversight, and any health-related content on this Portal, including, text, treatments, dosages, outcomes, charts, profiles, graphics, images, messages and forum postings are strictly information to promote general understanding of certain health topics only, do not constitute the providing of medical advice, and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment. Always seek advice from a physician or other qualified health care provider regarding your medical condition or treatment and before undertaking a new health care regimen. This Portal may include information sourced from third parties and links to third party websites. We are not responsible for the accuracy or completeness of, and do not recommend or endorse such information or third party websites nor recommend or endorse any specific tests, physicians, products, procedures, opinions or other information. While we have taken reasonable care to ensure that the information on this Portal has been obtained from reliable sources and is correct at time of publishing, information may become outdated and opinions may change. Except to the extent prohibited by any law, we are not liable for any loss (including direct, indirect and consequential loss, loss of profits, loss or corruption of data or economic loss of any kind) that may result from the access or use of or reliance on the information on this Portal.  | Terms of Use | Data Protection Policy

Protected up to specified limits by SDIC. This advertisement has not been reviewed by the Monetary Authority of Singapore.