MyBenefits Plus

No, we don't restrict the number of claims you can submit. However, the amounts payable will follow the policy you're covered under. 

In such instances, please send us your original medical bills and/or receipts via mail for us to review your claim. Please note that all claims have to be submitted within 30 days from date of visit. 

The different types of claims you see are based on the coverage you have. You should choose the type of claim based on the type of medical bills incurred:

1. Outpatient claim

• These would be medical bills incurred from visits to your family doctor, general practitioner, specialist or physiotherapist and it includes any medications, lab tests such as blood or urine tests and X-rays.
• Any outpatient bills incurred before or after a hospitalisation admission or surgery.

2. Inpatient claim

• Medical bills incurred for hospitalisation and surgery performed during hospitalisation, or day surgery at a clinic or hospital.
• Medical bills incurred for childbirth (if you're covered under our maternity benefit), including pre-natal and post-natal consultations.
• If you're filing a claim under the maternity benefit, please file your pre-natal and post-natal medical bills together with your main delivery expenses.

3. Dental claim

• These would be medical bills incurred from visits to a dentist, including outpatient treatments such as polishing and fillings or dental surgery such as a tooth extraction.

4. Personal injury claim

These would refer to claims such as:

• Daily hospital cash allowance (MINDEF/MHA only)
• Simple fracture due to accident (MINDEF/MHA only)
• Accidental hospital recuperation (MINDEF/MHA only)
• Accidental medical reimbursement (NTU students only).

To ensure an efficient claim submission, please have the following supporting documents on hand:

1. Outpatient claim

• Tax invoices, bills, or receipts.
• Referral letter from GP/specialist (if any).
• Medical report to support your claim (if any).

2. Inpatient claim

• Final summary and itemised hospital bills, doctor's bill and receipts.
• For admission/surgery at a private hospital or clinics either in or out of Singapore, please submit a medical report from your attending specialist/surgeon.
• For admission/surgery claims at a Singapore restructured or government hospital, please submit a medical report from the hospital.
• You may also submit any additional documents that you find relevant to assist in the assessment of the claim.

3. Dental claim

• Tax invoices, bills, or receipts.
• Dentist report to support your claim (if any).

4. Personal injury claim

Daily hospital cash allowance:

• Final hospital bill reflecting the admission and discharge dates.
• Inpatient discharge summary/doctor's memorandum indicating the diagnosis and date of injury.
• Insured member's NRIC (front and back).
• Insured dependant's/affiliate member's NRIC (front and back), if the dependant is an insured member.

Simple fracture due to an accident

• X-Ray/CT scans/MRI scans/diagnostic scans and reports reflecting the fracture.
• Insured member's NRIC (front and back).
• Insured dependant's/affiliate member's NRIC (front and back), if the dependant is an insured member.

Accidental hospital recuperation benefit

• Final hospital bill reflecting the admission and discharge dates.
• Inpatient discharge summary/doctor's memorandum indicating the diagnosis and date of injury.
• Insured member's NRIC (front and back).
• Insured dependant's/affiliate member's NRIC (front and back), if the dependant is an insured member.

Accidental medical reimbursement benefit

• Tax invoices, final summary or itemised hospital bills, doctor's bills and receipts.
• Medical report/inpatient discharge summary/doctor's memorandum indicating the diagnosis and date of injury.

Once your claim is approved, we will process your payment based on your selected payment method (bank account/telegraphic transfer), except in cases where the policy states your company as the payee.

There are 4 types of claims you can submit:

1. Outpatient (GP/specialist)

2. Inpatient (hospitalization/surgery)

3. Dental

4. Personal injury, which include:

   • Daily hospital cash allowance (MINDEF/MHA only)

   • Simple fracture due to accident (MINDEF/MHA only)

   • Accidental hospital recuperation (MINDEF/MHA only)

   • Accidental medical reimbursement (NTU students only)

Do note the type of claim you can submit is dependent on the policy coverage you have, so you may not see all 4 types of claim submission in your Singlife App and MySinglife Portal.

You should submit your claim within 30 days following the date of your visit. This is to reduce the chances of losing/misplacing the required supporting documents, or the receipts becoming faded and unreadable, resulting in disputes or discrepancies in the claims submission.