Get pre-approval for your planned medical treatment

Call our 24/7 hotline at 1800 8800 880 to request for pre-approval.

Have greater assurance with hassle-free claim pre-approval

Wouldn't it be reassuring if you could have certainty of your claim outcome before your planned medical treatment or hospitalisation? With pre-approval, you can have that assurance!

What's pre-approval?

Who's eligible?

Certainty of claim outcome

With the pre-approval* of your medical bill, you can have the assurance of your claim outcome and focus better on your journey to recovery. It’s a recommended procedure if you are seeking non-emergency specialist care under Singlife’s panel of private medical specialists.

Cashless and hassle-free

Focus on your recovery with cashless admission (subject to the approved amount) and paperless claims at any of our participating hospitals and clinics. The hospital/clinic will submit your claim directly to Singlife.

Higher coverage and benefits

Getting pre-approval* gets you increased benefits such as higher annual claim limit and extended coverage for your pre- and post-hospitalisation treatment benefit.

Learn more.

Follow this 3-step process for claim pre-approval


Get in touch with us

  • Before proceeding with your planned admission or treatment, ask your private panel specialist to submit the Pre-authorisation Request Form (i.e. pre-approval request form) for you.
  • If you prefer to handle it personally, you can call us at 1800 8800 880 with the necessary information.
  • Request for pre-approval at least 5 working days but no more than 6 weeks before your planned admission.

Provide the following information:

  • NRIC & name of the Life Assured
  • Name of the doctor
  • Name of the doctor's clinic
  • Date of the planned admission/day surgery
  • Name of the hospital/clinic for the admission/day surgery

Check that you meet the following criteria:

  • The inpatient treatment or day surgery is done at a private hospital or private clinic in Singapore;
  • The principal doctor must be from our panel of private specialists;
  • You are required to make the request at least 5 working days before the admission date; and
  • The admission date is within 6 weeks from the request date.

Cashless admission with participating hospitals and clinics

If you require hospitalisation and/or surgery, pre-approval* of your claim will not only give you certainty of claimability, you can also enjoy cashless admission (subject to the approved amount) if you're receiving treatment at the following participating hospitals or clinics.

Private hospitals

Private clinics

Additional benefits with pre-approval*



Specialist at private hospital

(with pre-approval*)

Specialist at private hospital

(without pre-approval*)

Annual claim limit (For Singlife Shield Plan 1) Up to S$2,000,000 Up to S$1,000,000
Pre-hospitalisation treatment benefit As charged up to 180 days As charged up to 90 days
Post-hospitalisation treatment benefit As charged up to 365 days As charged up to 180 days
Annual deductible for inpatient treatment (with Singlife Health Plus) S$500 S$1,000
Annual deductible for day surgery (with Singlife Health Plus) S$250 S$500

Call us to request for pre-approval of your claim

1800 8800 880

Available 24 hours daily

*Pre-approval is only applicable for inpatient treatment or day surgery in any of our participating private hospitals and clinics. For treatments at public hospitals, you may request for a Letter of Guarantee (LoG) for a waiver of admission deposit.  

Useful information

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Get priority access to our panel of private medical specialists.

Policyholders of Singlife Shield and Singlife Health Plus will get priority access to our panel of private medical specialists, hassle-free appointment booking plus enjoy a myriad of other benefits when you consult a medical specialist from our panel. 

Terms and Conditions apply.

All information provided herein is for your general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. By accessing the information herein, you agree that we are not liable for any loss or damage suffered by you or a third party arising in any way from the reliance of the information provided herein. The information contained herein shall not be reproduced or distributed to unintended parties without the prior written consent of Singapore Life Ltd. We reserve the right to make any amendments to the information contained herein at any time.