If you make overseas transactions and choose to pay in foreign currencies, the Singlife Visa Debit Card offers Visa's competitive exchange rates with no FX fees or charges by us. However, if you choose to pay in Singapore Dollars (SGD) in overseas transactions, amounts will be converted to SGD via dynamic currency conversion, a service offered by selected merchants and websites.

No, but we're actively working to include this feature. 

No, all transactions will only be captured on the Singlife App. However, we do send a summary of your daily transactions to your registered email. 

Yes, as long as your policy is in force and your card is activated, you're free to use it right away. 

Yes, you can use the Singlife Visa Debit Card worldwide where Visa is accepted. Spend with the card overseas with no FX fees or charges by us. 

Please follow the visual guide below to immediately lock your card via the Singlife App.

If you are unable to lock your card and require assistance, please contact our customer service team.

During operating hours (8:45am to 5:30pm)
Step 1: Call +65 6827 9933
Step 2: Select Option # (For lost card and fraudulent transaction)

After operating hours (after 5:30pm, on weekends and public holidays) please follow the automated phone instructions  
Step 1: Call +65 6827 9933
Step 2: Select Option # (For lost card and fraudulent transaction)
Step 3: If you are unable to lock your card via the Singlife App and require assistance to do so, select Option 1
Step 4: Key in the 6-digit OTP sent to the registered mobile phone number. Once successful, you will hear a message “The card is now locked”.

If you have no access to your personal mobile phone
Step 1: Call +65 6827 9933
Step 2: Select Option # (For lost card and fraudulent transaction)
Step 3: If you are unable to lock your card via the Singlife App and require assistance to do so, select Option 2
Step 4: Enter your registered mobile number
Step 5: Enter your date of birth
Step 6: Enter the last 4 digits of your identification number. Once successfully authenticated, you will hear a message “The card is now locked”.

Step 1: Go to your Singlife Account dashboard and select 'Card Settings'.

Step 2: Under ‘Your Card Settings’, choose whether to lock or unlock your card using the toggle button.

Step 3: Once you've locked your card, call us at +65 6827 9933 or contact our customer support team to request a replacement.

Yes, you may do so where Visa debit cards are accepted. 

No, you don’t have to activate the card for overseas transactions. 

Please contact us here and allow us to investigate further.

On your Singlife App:

Step 1: Tap on ‘Activate Card’ in your Singlife Account dashboard.

Step 2: Key in the 9-digit number found on the back of your Singlife card to activate it instantly.

You can view your transactions, as well as lock and unlock your Singlife card through the Singlife App. 

Your Singlife card should reach you in three to four business days. Check that your delivery address is correct to ensure that it arrives within the stated period. Click here to find out more.

If you still have not received your Singlife card after 14 days from the day you’ve ordered it, please contact our customer support team here or call us at +65 6827 9933.

The transactions will be processed, accumulated and charged to your Singlife card. The deductions will come with the merchant descriptor "BUS/MRT SINGAPORE SG". Do note that the processing time for TransitLink transactions may be delayed. For more information, you may visit the TransitLink website.

Your Singlife card can only be used for contactless payments or with EMV chip-enabled terminals at physical stores.

You will not be able to make payment with the Singlife card at payment terminals that do not have contactless payments or are not EMV chip-enabled.

The following spending limits are set for your card: Daily spending limit of S$5,000 (or foreign currency equivalent), or 15 transactions, whichever occurs earlier; annual spending limit of S$30,000 (or foreign currency equivalent).

Please contact our customer support team here or call us at +65 6827 9933, if you don't receive your Singlife card after 14 days from the day you've ordered it. 

The spending limits apply to all card transactions on your Singlife card, whereby payment is made, or an amount is charged for goods, services and/or other benefits. This includes card-not-present transactions, contactless transactions and signature-based point-of-sale transactions. All other transfers/transactions from your Singlife Account, including but not limited to top-ups, withdrawals, payment for other policies, crediting of interest, etc., will not be counted towards the spending limits.

The daily spending limit and annual spending limit will take effect once your card is activated.

It's accepted by all Visa merchants worldwide.

Singapore Life Ltd is the card issuer.

The spending limits are implemented in accordance with regulatory requirements set by the Monetary Authority of Singapore, on payment service providers. 

Yes. This is if you decide to pay in a foreign currency at the point of sale in an overseas location. For local transactions, deductions will be made in Singapore Dollars (SGD). 

Your new Singlife Debit Card will be mailed out to you a week before the expiry date indicated on the card.

Please proceed to activate your new card by following the instruction below. Should you receive the new card before the existing card expires, you may continue to use the old card till the end of month.

All transaction details in the old card will be made available on your new card. 

Step 1: Tap on ‘Activate Card’ in your Singlife Account dashboard.

Step 2: Key in the 9-digit number found on the back of your Singlife card to activate it instantly.